Subject: Ticket Drafting and troubleshooting questions
From: Pritish Nandi <[email-masked]>
To: anupam tiwari <[email-masked]>
Cc: abhishek kumar <[email-masked]>
Date: Tue, 3 Aug 2021 04:33:41 -0700 (MST)

Hi Anupam, 

Could you please make sure that you are asking initial questions to the customert first and then asking for phone number/providing our number? 

Also, do not ask too many questions in a ticket. If you think you need to ask more questions call the customer (Provided you have a number). 

If not then try to ask questions based on the situation and what questions needs to be asked first. You could ask further questions in next email. 

Regards, 
Pritish Nandi