Subject: EPOS - Call Report - 31st July
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 3 Aug 2021 04:20:07 -0700 (MST)

Hi Sir, 

Here is the call report for yesterday 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	4 	10 	1 	14 	0:06:30 	6:52:51 	0:58:51 	0:01:03 	1:00:16 	8:59:31 		0:59:54 
APAC 	Jessica Chen 	0 	4 	6 	4 	0:04:42 	1:34:32 	0:04:02 	0:00:00 	0:14:21 	1:57:37 	0:07:00 	0:00:00 
APAC 	Marika Fujita 	6 	3 	4 	9 	0:01:43 	6:58:07 	1:18:25 	0:00:08 	0:41:07 	8:59:30 	0:18:00 	1:00:33 
													
EMEA 	Antonio Iunco 				0 								OFF 
EMEA 	Dipanshu Sharma 	2 	9 	2 	11 	0:36:31 	6:37:14 	0:58:29 	0:00:00 	0:47:14 	8:59:28 		0:58:29 
EMEA 	Grace Boussi 	4 	5 	3 	9 	0:05:04 	6:25:48 	1:43:57 	0:12:08 	0:32:34 	8:59:31 	0:22:00 	1:34:05 
EMEA 	Bharat Bhushan 	1 	2 	0 	3 	0:06:19 	6:51:01 	1:12:57 	0:01:08 	0:48:20 	8:59:45 		1:14:05 
EMEA 	Dheeraj Tripathi 	0 	6 	2 	6 	0:02:58 	7:01:21 	0:44:27 	0:46:42 	0:24:07 	8:59:35 		1:31:09 
EMEA 	Ismael Zakaria 	5 	3 	4 	8 	0:29:49 	5:55:54 	1:40:15 	0:25:07 	0:28:23 	8:59:28 		2:05:22 
EMEA 	Rosette Modiri 	2 	13 	4 	15 	0:07:37 	5:59:59 	1:49:07 	0:21:52 	0:40:40 	8:59:15 		2:10:59 
EMEA 	Levente Szabo 	6 	9 	0 	15 	0:27:16 	5:38:33 	0:57:19 	0:01:28 	1:54:51 	8:59:27 		0:58:47 
EMEA 	Sebastian Constantin Coldea 	9 	7 	7 	16 	0:32:50 	6:10:20 	1:08:59 	0:05:53 	1:01:19 	8:59:21 		1:14:52 
EMEA 	Sebastian Dumitru Macriniuc 	3 	10 	4 	13 	0:07:45 	8:28:23 	0:00:04 	0:00:01 	0:23:17 	8:59:30 		0:00:05 
													
US 	Arjun Hurry 	2 	13 	0 	15 	0:12:37 	6:28:34 	1:19:50 	0:00:00 	1:06:05 	9:07:06 	0:06:00 	1:13:50 
US 	Md Modassir Hassan 	6 	6 	1 	12 	0:41:51 	5:54:09 	2:04:24 	0:00:00 	0:22:20 	9:02:44 	1:03:00 	1:01:24 
US 	Pravesh Singh 	4 	9 	2 	13 	0:18:14 	5:54:26 	1:11:45 	0:00:03 	1:38:36 	9:03:04 	0:11:00 	1:00:48 
	Grand Total 	54 	109 	40 	163 	4:01:46 	92:51:12 	17:12:51 	1:55:33 	12:03:30 	128:04:52 	2:07:00 	17:04:22 

Regards, 
Ashish Dabral