Subject: RMA approvals and product quality issues
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 3 Aug 2021 07:54:16 +0000

Hi all,

I would like to emphasise once more that you should be vigilant when approving RMAs. If you see a large quantity of a product being replaced or recurring issues that are not known yet, please flag them to me and start investigation. We can’t just keep approving RMAs without reporting potential product quality issues.

Add the tag potential_quality to the cases, where you suspect a product quality issue, but we haven’t had enough cases to open a quality case yet. Usually minimum of 3 samples are needed for hardware quality issues.

Thank you for your cooperation!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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