Subject: Re: New RMA inquiry request - 151878
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: ashish dabral <[email-masked]>
Date: Wed, 28 Jul 2021 05:00:58 -0700 (MST)

Hi Heta, 

I have spoken to Daniele on missing the email from CS team. He will take care of it in future but I have found the reasons below which might be affecting on slow replies: 

- CS not realeasing replacement products faster. I have been updated that there are pending release of shipments which is keeping tickets on pending queue and not getting closure. 
- Productivity went down because of process changes. Earlier when it was snow it was not that time consuming but with SLTR process it is time consuming. Which adversely affect the speed of reply. 

We have 656 Active tickets in Warranty and we have decided the following to handle it: 

- Shipping documents would be done by Aparna only. This would give time to daniele to pick up pace on doing his tickets. 
- Ashish would be assisting Aparna for any questions as right now she is redirected to Daniele. Which I think affects his work. 
- Bharat Bhushan needs to be trained on Shipping Documents first and then followed by Warranty handling. (Ashish to train Bharat this Saturday) 

We will see how this progresses. Please share your feedback and inputs as well if any so that we can implement them as well. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Wednesday, July 28, 2021 4:20:25 PM 
Subject: Re: New RMA inquiry request - 151878 

Hi Heta, 

Checking with Warranty team on this. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, July 28, 2021 4:17:25 PM 
Subject: FW: New RMA inquiry request - 151878 

Hi Pritish, 

I have replied to CS, but could you please check, why this wasn’t handled? 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: EPOS Customer Service Partners <[email-masked]> 
Sent: 28. juli 2021 12:28 
To: BLR SennCom Support <[email-masked]> 
Cc: EPOS Customer Service Partners <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: FW: New RMA inquiry request - 151878 

Hi support 

Please get back to us about this case asap. 

Thank you. 

	

Best regards​​ 

Sabina Tatiana Roman-Andersen 
Customer Service Representative 
+45 4470 0132 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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​ 

From: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 22. juli 2021 08:37 
To: BLR SennCom Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 151878 

Hi 

This order has failed because the address is incorrect. 

Please verify the following: 

    * Street number? 
    * Correct zip code (1750 pr 1784?) 
    * Correct city: (Mladost 1 or Sofia?) 

	

Best regards, 

Kirsten Bøgsted Holgersson 
Customer Service Representative & Training Coordinator 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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​ 

From: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 21. juli 2021 17:31 
To: BLR SennCom Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 151878 

Hi 

Thanks for the info. 

EXP000011075 has been released. 

	

Best regards, 

Kirsten Bøgsted Holgersson 
Customer Service Representative & Training Coordinator 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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​ 

From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 21. juli 2021 15:08 
To: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 151878 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Team, 

Faulty returned on 09/07/2021 

UPS tracking# 1Z609FR69198985504 

RXP0000760 

Could you please check with warehouse and then release the replacement? 

Thanks, 

Daniele 

 Conversation ID: 15c50893-d8b0-11eb-883c-491cf288823d b7cf2422-ea24-11eb-8fc2-581ae6e17655 7f8600d On Tue, June 29 at 13:46, EPOS Audio, Customer Service Partners wrote: 

EXP000011075 

RXP0000760 

	

Best regards​​ 

Mette Bay Nielsen 
Customer Service Representative 
+45 4470 0179 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 29. juni 2021 10:01 
To: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 151878 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remarks : No Sound B-side 

Company Name : UNICOM SERVICES Ltd. 

Name : Marcel Naidenov 

Phone : 0876689787 

Email : [ mailto:[email-masked] | [email-masked] ] ​ ​ 

Address line 1 : Jerusalem Street 1784, 1784 Mladost 1, Building number 51 

Address line 2 : 

Postal Code : 1750 / 1784 

City : Sofia 

State/Province : Sofia 

Country : EMEA::Bulgaria 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000913(1) 

Article nr. for return: 1000913(1) 

Process : SLTR 

Stock location : MAIN 

 Conversation ID: 15c50893-d8b0-11eb-883c-491cf288823d 15c50893-d8b0-11eb-883c-491cf288823d 7f8600d