Subject: Re: New RMA inquiry request - 151878
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Wed, 28 Jul 2021 03:50:25 -0700 (MST)

Hi Heta, 

Checking with Warranty team on this. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, July 28, 2021 4:17:25 PM 
Subject: FW: New RMA inquiry request - 151878 

Hi Pritish, 

I have replied to CS, but could you please check, why this wasn’t handled? 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: EPOS Customer Service Partners <[email-masked]> 
Sent: 28. juli 2021 12:28 
To: BLR SennCom Support <[email-masked]> 
Cc: EPOS Customer Service Partners <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: FW: New RMA inquiry request - 151878 

Hi support 

Please get back to us about this case asap. 

Thank you. 

	

Best regards​​ 

Sabina Tatiana Roman-Andersen 
Customer Service Representative 
+45 4470 0132 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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​ 

From: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 22. juli 2021 08:37 
To: BLR SennCom Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] >; Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 151878 

Hi 

This order has failed because the address is incorrect. 

Please verify the following: 

    * Street number? 
    * Correct zip code (1750 pr 1784?) 
    * Correct city: (Mladost 1 or Sofia?) 

	

Best regards, 

Kirsten Bøgsted Holgersson 
Customer Service Representative & Training Coordinator 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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​ 

From: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 21. juli 2021 17:31 
To: BLR SennCom Support < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 151878 

Hi 

Thanks for the info. 

EXP000011075 has been released. 

	

Best regards, 

Kirsten Bøgsted Holgersson 
Customer Service Representative & Training Coordinator 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

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​ 

From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 21. juli 2021 15:08 
To: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: New RMA inquiry request - 151878 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Team, 

Faulty returned on 09/07/2021 

UPS tracking# 1Z609FR69198985504 

RXP0000760 

Could you please check with warehouse and then release the replacement? 

Thanks, 

Daniele 

 Conversation ID: 15c50893-d8b0-11eb-883c-491cf288823d b7cf2422-ea24-11eb-8fc2-581ae6e17655 7f8600d On Tue, June 29 at 13:46, EPOS Audio, Customer Service Partners wrote: 

EXP000011075 

RXP0000760 

	

Best regards​​ 

Mette Bay Nielsen 
Customer Service Representative 
+45 4470 0179 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: EPOS Global Support < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 29. juni 2021 10:01 
To: EPOS Customer Service Partners < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New RMA inquiry request - 151878 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Remarks : No Sound B-side 

Company Name : UNICOM SERVICES Ltd. 

Name : Marcel Naidenov 

Phone : 0876689787 

Email : [ mailto:[email-masked] | [email-masked] ] ​ ​ 

Address line 1 : Jerusalem Street 1784, 1784 Mladost 1, Building number 51 

Address line 2 : 

Postal Code : 1750 / 1784 

City : Sofia 

State/Province : Sofia 

Country : EMEA::Bulgaria 

Article Nr. (Quantity) : 

Article nr. for replacement: 1000913(1) 

Article nr. for return: 1000913(1) 

Process : SLTR 

Stock location : MAIN 

 Conversation ID: 15c50893-d8b0-11eb-883c-491cf288823d 15c50893-d8b0-11eb-883c-491cf288823d 7f8600d