Subject: FW: New RMA inquiry request - 151878
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Date: Wed, 28 Jul 2021 10:47:25 +0000

Hi Pritish,

I have replied to CS, but could you please check, why this wasn’t handled?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: EPOS Customer Service Partners <[email-masked]>
Sent: 28. juli 2021 12:28
To: BLR SennCom Support <[email-masked]>
Cc: EPOS Customer Service Partners <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: FW: New RMA inquiry request - 151878

Hi support

Please get back to us about this case asap.

Thank you.

Best regards​​
Sabina Tatiana Roman-Andersen
Customer Service Representative
+45 4470 0132
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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​

From: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>
Sent: 22. juli 2021 08:37
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 151878

Hi
This order has failed because the address is incorrect.
Please verify the following:

  *   Street number?
  *   Correct zip code (1750 pr 1784?)
  *   Correct city: (Mladost 1 or Sofia?)

Best regards,
Kirsten Bøgsted Holgersson
Customer Service Representative & Training Coordinator
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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​

From: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>
Sent: 21. juli 2021 17:31
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 151878

Hi
Thanks for the info.
EXP000011075 has been released.

Best regards,
Kirsten Bøgsted Holgersson
Customer Service Representative & Training Coordinator
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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​

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 21. juli 2021 15:08
To: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 151878

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Faulty returned on 09/07/2021
UPS tracking# 1Z609FR69198985504
RXP0000760

Could you please check with warehouse and then release the replacement?

Thanks,
Daniele

 Conversation ID: 15c50893-d8b0-11eb-883c-491cf288823d b7cf2422-ea24-11eb-8fc2-581ae6e17655 7f8600dOn Tue, June 29 at 13:46, EPOS Audio, Customer Service Partners wrote:

EXP000011075

RXP0000760

Best regards​​

Mette Bay Nielsen
Customer Service Representative
+45 4470 0179

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 29. juni 2021 10:01
To: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 151878

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: No Sound B-side

Company Name: UNICOM SERVICES Ltd.

Name: Marcel Naidenov

Phone: 0876689787

Email: [email-masked]<mailto:[email-masked]>​ ​

Address line 1: Jerusalem Street 1784, 1784 Mladost 1, Building number 51

Address line 2:

Postal Code: 1750 / 1784

City: Sofia

State/Province: Sofia

Country: EMEA::Bulgaria

Article Nr. (Quantity):

Article nr. for replacement: 1000913(1)

Article nr. for return: 1000913(1)

Process: SLTR

Stock location: MAIN

 Conversation ID: 15c50893-d8b0-11eb-883c-491cf288823d 15c50893-d8b0-11eb-883c-491cf288823d 7f8600d