Subject: Re: Breach Tickets
From: ANUPAM TIWARI <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: abhishek kumar <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 26 Jul 2021 17:27:17 -0700 (MST)

Hi Pritish, 
Good Morning 

1st 2 from Singapore and china didn't pop up till I was in, possibly they were in pending queue, sometimes breached tickets are in pending queue in Zendesk and for the UK one I was waiting for your confirmation if NON CCO. 

Thanks and Regards, 
Anupam Tiwari 

From: "Pritish Nandi" <[email-masked]> 
To: "anupam tiwari" <[email-masked]> 
Cc: "abhishek kumar" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, July 26, 2021 6:50:37 PM 
Subject: Breach Tickets 

Hi Anupam, 

Just wanted to understand why these tickets are breached in your queue. You only have 41 tickets which is less. 

You worked on 26 tickets which is also not much. 

So how, come these tickets showing breached 5 hours and 4 hours? 

Also, why not working on your pending tickets which need follow-up proactively so that it does not get breached after your shift is over? 

Regards, 
Pritish Nandi