Subject: Customer contact detail correction
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 22 Jul 2021 15:18:45 +0000

Hi Pritish,

I noticed that agents are adding end customer’s contact details to Teams chats asking you to correct the data. They should only flag the ticket number in the chat, if the profile needs to be corrected, not include the customer’s contact info in the message, as we shouldn’t remove that data from Zendesk and copy it to multiple places.

Could you please instruct them again?

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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