Subject: RE: GDPR training
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: 'Pritish Nandi' <[email-masked]>
Date: Tue, 20 Jul 2021 13:19:03 +0000

Hi Pritish,

She completed it, but the answers aren’t fully satisfactory. Could you please go through these questions and correct answers with her again.

3. What do you do, if a customer asks you to delete their personal data from our records?
Answer: "Customer has the full right to ask to delete their personal data. we will have to delete the ticket and all the information from our records."
Correct answer: They should report the request to a supervisor or GDPR champion and not take any action before receiving further instructions. The statement is otherwise correct, but the agent shouldn’t proceed with the deletion.

6. How do you report a data breach?
Answer: "Need to contact the supervisor immediately or within 72 hours. "
Correct answer: Supervisor should be contacted immediately when a potential breach is detected. EPOS has 72 hours to report the breach to authorities.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 20. juli 2021 14:28
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: Re: GDPR training

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Getting it done.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 20, 2021 3:29:08 PM
Subject: FW: GDPR training

Hi Pritish,

Aparna hasn’t completed the quiz yet. Everyone else passed.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7Ccf87f633bec24f53e36108d94b79da5c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637623808992896699%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aIkpDFCsn3Ls4Ea%2Btdttf2JkouYp9HpJo%2FdqW3411Xk%3D&reserved=0>

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From: Heta Nyrhinen (HNYR)
Sent: 19. juli 2021 13:45
To: Bharat Bhushan <[email-masked]<mailto:[email-masked]>>; Abhishek Kumar <[email-masked]<mailto:[email-masked]>>; Sebastian Dumitru Macriniuc <[email-masked]<mailto:[email-masked]>>; [email-masked]' <[email-masked]<mailto:[email-masked]>>
Cc: 'Pritish Nandi' <[email-masked]<mailto:[email-masked]>>
Subject: GDPR training

Hi all,

Thank you for attending the training. I’m sending the slides attached.

Please complete the quiz via this link today:
https://forms.office.com/Pages/ResponsePage.aspx?id=qMf4mwjgp0meQ6t2l2xL-FaC6xTO4KhCu-shlLN86o9UMURBWEZJWU5EV1BVRUhXSENEVUpXSTBJRi4u<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DqMf4mwjgp0meQ6t2l2xL-FaC6xTO4KhCu-shlLN86o9UMURBWEZJWU5EV1BVRUhXSENEVUpXSTBJRi4u&data=04%7C01%7Chnyr%40eposaudio.com%7Ccf87f633bec24f53e36108d94b79da5c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637623808992936667%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bnKHelXROU0BibcmJ9CRWwj0NvZpfJF7t02iZgxTtsA%3D&reserved=0>

Have a nice day!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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