Subject: EPOS - Call Report - 14th July
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Thu, 15 Jul 2021 07:45:13 -0700 (MST)

Hi Sir, 

Here is the call report for yesterday. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	2 	7 	0 	9 	0:04:38 	3:11:24 	0:19:42 	0:08:12 	1:46:32 	5:30:28 		0:27:54 
APAC 	Jessica Chen 	0 	0 	4 	0 	0:01:39 	1:56:49 	0:00:19 	0:00:00 	0:00:20 	1:59:07 		0:00:19 
APAC 	Marika Fujita 	5 	2 	5 	7 	0:01:38 	6:55:09 	1:41:16 	0:00:00 	0:21:32 	8:59:35 	0:21:00 	1:20:16 
													
EMEA 	Antonio Iunco 	5 	7 	1 	12 	2:07:03 	4:53:09 	1:11:40 	0:00:20 	0:47:24 	8:59:36 	0:06:00 	1:06:00 
EMEA 	Dheeraj Tripathi 	1 	10 	6 	11 	0:04:33 	8:08:49 	0:04:28 	0:24:19 	0:17:19 	8:59:28 		0:28:47 
EMEA 	Dipanshu Sharma 	5 	14 	4 	19 	1:01:05 	4:52:44 	0:50:29 	0:00:00 	2:14:58 	8:59:16 		0:50:29 
EMEA 	Grace Boussi 	2 	7 	2 	9 	0:02:59 	7:01:21 	1:04:54 	0:00:20 	0:49:59 	8:59:33 	0:26:00 	0:39:14 
EMEA 	Ismael Zakaria 	3 	3 	0 	6 	0:22:53 	3:38:17 	2:06:35 	1:58:21 	0:53:39 	8:59:45 	0:19:00 	3:45:56 
EMEA 	Rosette Modiri 	0 	10 	6 	10 	0:06:10 	7:32:44 	0:57:37 	0:01:33 	0:21:23 	8:59:27 		0:59:10 
EMEA 	Levente Szabo 	6 	16 	1 	22 	0:36:48 	6:20:17 	0:51:18 	0:08:04 	1:02:51 	8:59:18 		0:59:22 
EMEA 	Sebastian Constantin Coldea 	7 	4 	5 	11 	0:16:29 	6:35:09 	1:03:34 	0:07:14 	0:57:05 	8:59:31 	0:37:00 	0:33:48 
EMEA 	Sebastian Dumitru Macriniuc 	1 	10 	4 	11 	0:17:14 	7:13:16 	0:41:55 	0:17:24 	0:29:41 	8:59:30 		0:59:19 
													
US 	Arjun Hurry 	4 	4 	0 	8 	0:13:21 	5:33:55 	2:34:11 	0:00:29 	0:52:05 	9:14:01 	1:06:00 	1:28:40 
US 	Md Modassir Hassan 	6 	16 	0 	22 	0:38:28 	5:34:38 	1:19:55 	0:00:00 	1:26:38 	8:59:39 	0:42:00 	0:37:55 
US 	Pravesh Singh 	6 	21 	0 	27 	0:24:57 	5:07:22 	1:26:01 	0:00:38 	2:04:13 	9:03:11 	0:25:00 	1:01:39 
	Grand Total 	53 	131 	38 	184 	6:19:55 	84:35:03 	16:13:54 	3:06:54 	14:25:39 	124:41:25 	4:02:00 	15:18:48 

Regards, 
Ashish Dabral