Subject: Re: Data Breach - 158952
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 15 Jul 2021 03:16:51 -0700 (MST)

Hi Heta, 

Working on it asap. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, July 15, 2021 3:44:20 PM 
Subject: RE: Data Breach - 158952 

Hi, 

Just to update that several customers’ personal data has leaked to [ mailto:[email-masked] | [email-masked] ] , who is not an internal employee. Could you please investigate urgently, how all these tickets got linked to his email address? He is contacting the impacted end users directly. 23 tickets have been connected to his account. Please make an overview of them. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Pritish Nandi <[email-masked]> 
Sent: 15. juli 2021 08:32 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]> 
Subject: Data Breach - 158952 
Importance: High 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Heta, 

We have identified a data breach after customer complaint. The employee responsible for the Data Breach is Grace where she merged a duplicate ticket (159145 ) from the same customer however forgot to 

remove the EPOS employee from CC who forwarded the request to us. Customer is now furious and wants a solution for this data breach. 

He is waiting for our response. 

For the employee we have issued a formal warning letter and also a financial penalty for this error. 

Regards, 

Pritish Nandi