Subject: Re: Data Breach - 158952
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 14 Jul 2021 23:48:07 -0700 (MST)

Hi Heta, 

No action has been taken in the ticket after we have identified the data breach. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, July 15, 2021 12:15:59 PM 
Subject: Re: Data Breach - 158952 

Hi Pritish, 

Thank you for notifying. I will investigate it. 

You shouldn’t take any action before advise from me and legal. 

Saurabh, I need you to send me the signed DPA immediately. 

On 15 Jul 2021, at 08.31, Pritish Nandi <[email-masked]> wrote: 

BQ_BEGIN

		

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Hi Heta, 

We have identified a data breach after customer complaint. The employee responsible for the Data Breach is Grace where she merged a duplicate ticket (159145 ) from the same customer however forgot to 
remove the EPOS employee from CC who forwarded the request to us. Customer is now furious and wants a solution for this data breach. 

He is waiting for our response. 

For the employee we have issued a formal warning letter and also a financial penalty for this error. 

Regards, 
Pritish Nandi 

BQ_END