Subject: Re: Data Breach - 158952
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 15 Jul 2021 06:45:59 +0000

Hi Pritish,

Thank you for notifying. I will investigate it.

You shouldn’t take any action before advise from me and legal.

Saurabh, I need you to send me the signed DPA immediately.

On 15 Jul 2021, at 08.31, Pritish Nandi <[email-masked]> wrote:

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Hi Heta,

We have identified a data breach after customer complaint. The employee responsible for the Data Breach is Grace where she merged a duplicate ticket (159145 ) from the same customer however forgot to
remove the EPOS employee from CC who forwarded the request to us. Customer is now furious and wants a solution for this data breach.

He is waiting for our response.

For the employee we have issued a formal warning letter and also a financial penalty for this error.

Regards,
Pritish Nandi