Subject: Re: Support Ticket Number #158952
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: Pravesh Singh <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 14 Jul 2021 23:19:21 -0700 (MST)

Thank you Pravesh. 

Checking this further. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Pravesh Singh" <[email-masked]> 
Cc: "Pritish Nandi" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, July 15, 2021 7:11:05 AM 
Subject: Re: Support Ticket Number #158952 

Thanks 

Pritish please reply ASAP with full details, find out who is the agent and prep a response for Heta 

Regards, 

Saurabh Dadu 
LiveSalesman 

On 15-Jul-2021, at 1:06 AM, Pravesh Singh <[email-masked]> wrote: 

BQ_BEGIN

Hi Pritish, 

The customer has contacted us over the chat claiming that there has been a breach of data protection by EPOS support on my ticket. I have investigated and found out that the customer has also emailed Mario Jahn (probable a Global-e employee). The agent has closed and merged the duplicate ticket but forgot to remove Mario from CC. 

Mario replied on the same ticket and the customer noticed that there is a third person who has been cc'd and doesn't even work for EPOS. Mario's email domain is mailbox.org, so we decided not to disclose any details. We have informed the user that we have escalated to our team and we will get back to you. 

Thank you & Best regards, 
Pravesh Singh 

BQ_END