Subject: Re: Correct customer contact information in tickets
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 12 Jul 2021 23:13:11 -0700 (MST)

Hi Heta, 

Could you please advise if this is not done in the actual profile of the customer or in the left hand side fields? 

We have been advised not to do any changes in the customer profile due to GDPR errors which happened last time. So nobody is adding any details in the actual profile of the customer but everything is added in legft hand side fields. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, July 12, 2021 8:27:56 PM 
Subject: Correct customer contact information in tickets 

Hi Pritish, 

We have noticed that there is an increasing amount of tickets, where Level 1 agents haven’t correctly populated customer’s contact information to Zendesk. It is very important that phone numbers are added correctly and that the full name is written in the profile as well as the email address. Phone calls are often merged to the main ticket and the phone number is in cc, but not added to the customer’s information. 

Could you please address this with the team. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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