Subject: RE: Bad CSAT Survey - June - Consolidated
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 6 Jul 2021 13:17:34 +0000

Hi Pritish,

Thank you for the summary.

@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> Please share the Surveypal dashboard with Pritish and explain the different parameters to him.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: Pritish Nandi <[email-masked]>
Sent: 6. juli 2021 15:14
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Bad CSAT Survey - June - Consolidated

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Hi Heta,

PFB the CSAT details for the team. I have attached the June DSAT analysis also.

Unfortunately, I do not have the link to check the CSAT for the new survey format.

Enterprise
EPOS L1
Gaming
Agents
Good
Bad
Total
Good%
Bad%
Agents
Good
Bad
Total
Good%
Bad%
Agents
Good
Bad
Total
Good%
Bad%
AJ Hurry
7
0
7
100.00%
0.00%
AJ Hurry
7
0
7
100.00%
0.00%
AJ Hurry
1
2
3
33.33%
66.67%
Antonio Iunco
15
1
16
93.75%
6.25%
Antonio Iunco
15
1
16
93.75%
6.25%
Anupam Tiwari
5
0
5
100.00%
0.00%
Anupam Tiwari
7
0
7
100.00%
0.00%
Anupam Tiwari
7
0
7
100.00%
0.00%
Aparna Jain
87
7
94
92.55%
7.45%
Aparna Jain
60
7
67
89.55%
10.45%
Aparna Jain
60
7
67
89.55%
10.45%
Ashish Dabral
3
0
3
100.00%
0.00%
Christopher Kurek
16
3
19
84.21%
15.79%
Daniele Castiglioni
19
0
19
100.00%
0.00%
Dadu
1
3
4
25.00%
75.00%
Daisuke Murata
3
0
3
100.00%
0.00%
Dipanshu Sharma
13
2
15
86.67%
13.33%
Daisuke Murata
2
0
2
100.00%
0.00%
Daniele Castiglioni
21
0
21
100.00%
0.00%
Grace Boussi
2
0
2
100.00%
0.00%
Daniele Castiglioni
28
5
33
84.85%
15.15%
Dipanshu Sharma
13
2
15
86.67%
13.33%
Heta Nyrhinen
3
0
3
100.00%
0.00%
Denisa Magda
14
6
20
70.00%
30.00%
Grace Boussi
3
0
3
100.00%
0.00%
Ismael Zakaria
19
2
21
90.48%
9.52%
Dheeraj Tripathi
9
4
13
69.23%
30.77%
Heta Nyrhinen
8
0
8
100.00%
0.00%
Jessica Chen
1
0
1
100.00%
0.00%
Dipanshu Sharma
1
0
1
100.00%
0.00%
Innocent Bohui
8
0
8
100.00%
0.00%
Levente Szabo
9
0
9
100.00%
0.00%
Grace Boussi
10
5
15
66.67%
33.33%
Ismael Zakaria
19
2
21
90.48%
9.52%
Marika Fujita
3
0
3
100.00%
0.00%
Heta Nyrhinen
0
1
1
0.00%
100.00%
Jessica Chen
1
0
1
100.00%
0.00%
Md. Modassir Hassan
10
2
12
83.33%
16.67%
Ismael Zakaria
6
3
9
66.67%
33.33%
Levente Szabo
9
0
9
100.00%
0.00%
Pravesh Singh
12
3
15
80.00%
20.00%
Jessica Chen
3
0
3
100.00%
0.00%
Marika Fujita
3
0
3
100.00%
0.00%
Pritish Nandi
1
0
1
100.00%
0.00%
Josephine Veena
1
0
1
100.00%
0.00%
Matthew Broadley
9
1
10
90.00%
10.00%
Rosette Modiri
9
0
9
100.00%
0.00%
Levente Szabo
2
2
4
50.00%
50.00%
Md. Modassir Hassan
10
2
12
83.33%
16.67%
Sebastian Coldea
16
3
19
84.21%
15.79%
Marika Fujita
31
1
32
96.88%
3.13%
Muhammad Ali
13
0
13
100.00%
0.00%

Md. Modassir Hassan
6
1
7
85.71%
14.29%
Pravesh Singh
12
3
15
80.00%
20.00%

Pravesh Singh
15
3
18
83.33%
16.67%
Pritish Nandi
1
0
1
100.00%
0.00%

Pritish Nandi
1
1
2
50.00%
50.00%
Rosette Modiri
9
0
9
100.00%
0.00%

Sebastian Coldea
7
1
8
87.50%
12.50%
Sebastian Coldea
16
3
19
84.21%
15.79%

Temistocles Valdes
11
1
12
91.67%
8.33%

Grand Total
274
25
299
91.64%
8.36%
Grand Total
206
20
226
91.15%
8.85%
Grand Total
233
45
278
83.81%
16.19%

Regards,
Pritish Nandi