Subject: Bad CSAT Survey - June - Consolidated
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 6 Jul 2021 06:13:36 -0700 (MST)

Hi Heta, 

PFB the CSAT details for the team. I have attached the June DSAT analysis also. 

Unfortunately, I do not have the link to check the CSAT for the new survey format. 

Enterprise 							EPOS L1 							Gaming 					
Agents 	Good 	Bad 	Total 	Good% 	Bad% 		Agents 	Good 	Bad 	Total 	Good% 	Bad% 		Agents 	Good 	Bad 	Total 	Good% 	Bad% 
AJ Hurry 	7 	0 	7 	100.00% 	0.00% 		AJ Hurry 	7 	0 	7 	100.00% 	0.00% 		AJ Hurry 	1 	2 	3 	33.33% 	66.67% 
Antonio Iunco 	15 	1 	16 	93.75% 	6.25% 		Antonio Iunco 	15 	1 	16 	93.75% 	6.25% 		Anupam Tiwari 	5 	0 	5 	100.00% 	0.00% 
Anupam Tiwari 	7 	0 	7 	100.00% 	0.00% 		Anupam Tiwari 	7 	0 	7 	100.00% 	0.00% 		Aparna Jain 	87 	7 	94 	92.55% 	7.45% 
Aparna Jain 	60 	7 	67 	89.55% 	10.45% 		Aparna Jain 	60 	7 	67 	89.55% 	10.45% 		Ashish Dabral 	3 	0 	3 	100.00% 	0.00% 
Christopher Kurek 	16 	3 	19 	84.21% 	15.79% 		Daniele Castiglioni 	19 	0 	19 	100.00% 	0.00% 		Dadu 	1 	3 	4 	25.00% 	75.00% 
Daisuke Murata 	3 	0 	3 	100.00% 	0.00% 		Dipanshu Sharma 	13 	2 	15 	86.67% 	13.33% 		Daisuke Murata 	2 	0 	2 	100.00% 	0.00% 
Daniele Castiglioni 	21 	0 	21 	100.00% 	0.00% 		Grace Boussi 	2 	0 	2 	100.00% 	0.00% 		Daniele Castiglioni 	28 	5 	33 	84.85% 	15.15% 
Dipanshu Sharma 	13 	2 	15 	86.67% 	13.33% 		Heta Nyrhinen 	3 	0 	3 	100.00% 	0.00% 		Denisa Magda 	14 	6 	20 	70.00% 	30.00% 
Grace Boussi 	3 	0 	3 	100.00% 	0.00% 		Ismael Zakaria 	19 	2 	21 	90.48% 	9.52% 		Dheeraj Tripathi 	9 	4 	13 	69.23% 	30.77% 
Heta Nyrhinen 	8 	0 	8 	100.00% 	0.00% 		Jessica Chen 	1 	0 	1 	100.00% 	0.00% 		Dipanshu Sharma 	1 	0 	1 	100.00% 	0.00% 
Innocent Bohui 	8 	0 	8 	100.00% 	0.00% 		Levente Szabo 	9 	0 	9 	100.00% 	0.00% 		Grace Boussi 	10 	5 	15 	66.67% 	33.33% 
Ismael Zakaria 	19 	2 	21 	90.48% 	9.52% 		Marika Fujita 	3 	0 	3 	100.00% 	0.00% 		Heta Nyrhinen 	0 	1 	1 	0.00% 	100.00% 
Jessica Chen 	1 	0 	1 	100.00% 	0.00% 		Md. Modassir Hassan 	10 	2 	12 	83.33% 	16.67% 		Ismael Zakaria 	6 	3 	9 	66.67% 	33.33% 
Levente Szabo 	9 	0 	9 	100.00% 	0.00% 		Pravesh Singh 	12 	3 	15 	80.00% 	20.00% 		Jessica Chen 	3 	0 	3 	100.00% 	0.00% 
Marika Fujita 	3 	0 	3 	100.00% 	0.00% 		Pritish Nandi 	1 	0 	1 	100.00% 	0.00% 		Josephine Veena 	1 	0 	1 	100.00% 	0.00% 
Matthew Broadley 	9 	1 	10 	90.00% 	10.00% 		Rosette Modiri 	9 	0 	9 	100.00% 	0.00% 		Levente Szabo 	2 	2 	4 	50.00% 	50.00% 
Md. Modassir Hassan 	10 	2 	12 	83.33% 	16.67% 		Sebastian Coldea 	16 	3 	19 	84.21% 	15.79% 		Marika Fujita 	31 	1 	32 	96.88% 	3.13% 
Muhammad Ali 	13 	0 	13 	100.00% 	0.00% 									Md. Modassir Hassan 	6 	1 	7 	85.71% 	14.29% 
Pravesh Singh 	12 	3 	15 	80.00% 	20.00% 									Pravesh Singh 	15 	3 	18 	83.33% 	16.67% 
Pritish Nandi 	1 	0 	1 	100.00% 	0.00% 									Pritish Nandi 	1 	1 	2 	50.00% 	50.00% 
Rosette Modiri 	9 	0 	9 	100.00% 	0.00% 									Sebastian Coldea 	7 	1 	8 	87.50% 	12.50% 
Sebastian Coldea 	16 	3 	19 	84.21% 	15.79% 														
Temistocles Valdes 	11 	1 	12 	91.67% 	8.33% 														
Grand Total 	274 	25 	299 	91.64% 	8.36% 		Grand Total 	206 	20 	226 	91.15% 	8.85% 		Grand Total 	233 	45 	278 	83.81% 	16.19% 

Regards, 
Pritish Nandi