Subject: RE: Agents overview
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 2 Jul 2021 14:27:40 +0000

Hi Saurabh,

I don’t think that it’s a good idea to forward the phones outside, if she is not officially working on our contract. I will discuss this internally first and will get back to you.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: Saurabh Dadu <[email-masked]>
Sent: 2. juli 2021 16:14
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: Agents overview

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Will start this from Monday.

@Ashish Dabral<mailto:[email-masked]>, @Pritish Nandi (LSM)<mailto:[email-masked]> - Please coordinate with Lily. Please set-up call forwarding on Talkdesk so that those calls get forwarded to one of our numbers which are then forwarded to Lily's extention on our system. She would not have to log in on Talkdesk.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]>
Sent: 02 July 2021 5:04 PM
To: Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: RE: Agents overview

Hi Saurabh,

Could you please confirm, if Lily is already doing this, as we started supporting Gaming in China yesterday?

Best regards​​

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: Sara Aknooni (SRAK) <[email-masked]>
Sent: 29. juni 2021 09:42
To: Saurabh Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: Agents overview

I would think so,

She would be able to gather info. and document the cases for Jessica to work on them, until the new employee joins.

Best regards​​

Sara Aknooni[Image removed by sender. 🇩🇰]
Team Manager

Global Support and Service
+45 4470 0124

+45 7131  4960

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 29, 2021 9:37 AM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Agents overview

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

We can get Lily do that?

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 29 June 2021 12:50 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Agents overview

Hi Saurabh,

Thank you for the update.

Don’t you have any Chinese employee to just answer the phones and collect info. until the new employee starts?

Best regards​​

Sara Aknooni[Image removed by sender. 🇩🇰]
Team Manager

Global Support and Service
+45 4470 0124

+45 7131  4960

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 28, 2021 7:16 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Agents overview

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

  *   Denisa's last day is 1st week July
  *   DE Agent is in training with Pritish
  *   QA Manager is also under training with Pritiish
  *   Jessica has not accepted full time work. She still has issues with her mother. She is happy to train a replacement. We will start looking for her replacement now.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 28 June 2021 8:08 PM
To: Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Agents overview

Hi Pritish,

Could you update me on the following?

  *   When is the last day of Denisa?
  *   What is the status on the new German agent’s employment?
  *   Has Jessica accepted working full time in July?
  *   When do you think your QA employee starts working?

Thank you!

Best regards​​

Sara Aknooni [Image removed by sender. 🇩🇰]
Team Manager

Global Support and Service
+45 4470 0124

+45 7131  4960

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