Subject: Re: RMA requests from Singapore
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Fri, 2 Jul 2021 05:01:18 -0700 (MST)

Hi Heta, 

Thank you for updating. This is noted and will be vigilant on RMA's. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, July 2, 2021 4:20:09 PM 
Subject: FW: RMA requests from Singapore 

Hi Josephine and Pritish, 

Just to bring the suspicious cases to your attention regarding this investigation: 

153854 

137325 

147490 

Customer used the same receipt twice, he used a different name once and he has been claiming that he either received an incorrect model or didn’t receive the replacement shipment at all. The shipping address has always been the same. I’m not sure, if we validated him by phone at all, as there was some confusion about his phone number too. 

Just to remind you to be extra vigilant, as we’ve seen a few new suspicious cases again. But as mentioned in my previous email, please transfer all RMA cases from Singapore to me. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Heta Nyrhinen (HNYR) 
Sent: 2. juli 2021 12:28 
To: Innocent Bohui (INBO) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Christopher Kurek (CKUR) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]>; Daisuke Murata (DIUM) <[email-masked]>; Hamed Rahnama Intern - EPOS/Malaysia <[email-masked]>; Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]> 
Subject: RMA requests from Singapore 
Importance: High 

Hi all, 

Due to a fraud investigation, all RMA requests (Gaming and Enterprise) in Singapore will need to be approved by me personally until further notice. Please assign the tickets to me, if you have any requests. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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