Subject: Key accounts warranty requests
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 30 Jun 2021 15:15:32 +0000

Hi team,

This is a reminder that we do basic troubleshooting with key accounts when they contact us or send us warranty requests, unless the list states “no troubleshooting”. For example we troubleshoot with all US key accounts. Please check the agreed process for each key account here: https://eposaudio.zendesk.com/hc/en-us/articles/1260801297810-Key-Accounts-warranty-handling

If in doubt, escalate the tickets for a decision.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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