Subject: Re: Bad Survey - 158499
From: Pritish Nandi <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: "Heta Nyrhinen, HNYR" <[email-masked]>
Date: Wed, 30 Jun 2021 02:14:04 -0700 (MST)

Hi Sara, 

The chat was handled poorly and the agent did not have a clue that an independent speakerphone can be connected to SDW 5 BS. 

I took this case and will work with the customer to resolve it. If not able to resolve will escalate. 

Regards, 
Pritish 

From: "Pritish Nandi" <[email-masked]> 
To: "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Wednesday, June 30, 2021 2:40:18 PM 
Subject: Re: Bad Survey - 158499 

Hi Sara, 

Checking this asap. 

Regards, 
Pritish 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Heta Nyrhinen, HNYR" <[email-masked]> 
Sent: Wednesday, June 30, 2021 12:32:58 PM 
Subject: FW: Bad Survey - 158499 

Hi Pritish, 

Could you check this ticket please? 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

From: EPOS Global Support <[email-masked]> 
Sent: Wednesday, June 30, 2021 2:24 AM 
To: Sara Aknooni (SRAK) <[email-masked]> 
Subject: Bad Survey - 158499 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Csrak%40eposaudio.com%7C9d71a7e7a4dd42c5169208d93b5d64f1%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637606094590629150%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DRHR0rkAkBYPl2rhdBgb5nuYbXVsux27g%2FAe8NY%2BHIc%3D&reserved=0 ] 

	

	

eposaudio.zendesk.com/agent/tickets/158499 

	

You are an agent. Add a comment by replying to this email or [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fagent%2Ftickets%2F158499&data=04%7C01%7Csrak%40eposaudio.com%7C9d71a7e7a4dd42c5169208d93b5d64f1%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637606094590639102%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6Bqbm9N%2BbLEgfRLDvob3aolstBd%2FqXVKMECpQxgJRSM%3D&reserved=0 | view
 ticket in Zendesk Support ] . 

Ticket # 	

158499 

Status 	

Open 

Requester 	

Test User 

CCs 	

- 

Group 	

EPOS L1 

Assignee 	

AJ Hurry 

Priority 	

Normal 

Type 	

Ticket 

Channel 	

By Chat 

This email is a service from EPOS Enterprise. 

[3PP59V-X30V]Ticket-Id:158499Account-Subdomain:eposaudio