Subject: New customer satisfaction survey implemented
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, Hamed Rahnama Intern - EPOS/Malaysia <[email-masked]>, Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 29 Jun 2021 11:13:09 +0000

Hi team,

Yesterday we went live with a new customer satisfaction survey and the old one won’t be used anymore. So please do not send the CSAT link manually to customers anymore. It has been removed from the macros.

Customers will now get more questions to rate their experience and this is the flow of the survey.

Step 1: Customer receives an email to rate their EPOS customer experience on the scale from 1 to 5.

Step 2: A browser window will open. What areas affected your score?

Customer can select one or multiple reasons by clicking on the icons.

Step 3: Do you feel like we resolved your issue?

Customer can select thumbs up or down.

Step 4: What did you like about our service, and where can we improve? Customer can leave a comment.

Please let me know, if you detect any issues with the system in the initial trial period or if customers are commenting on it.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0> · Follow us here
<https://www.facebook.com/eposenterprise><https://twitter.com/eposaudio?lang=da><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudio/><https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>