Subject: Re: Potential data breach #149590
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: saurabh <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 21 Jun 2021 02:59:45 -0700 (MST)

Hi Heta, 

Checking this ASAP. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, June 21, 2021 3:27:46 PM 
Subject: Potential data breach #149590 

Hi, 

I’m investigating a potential data breach on ticket #149590. 

Ticket #150363 was merged to #149590 adding an unrelated person in cc (Christine Elafros) and they started receiving emails from this ticket. 

Customer wrote an email on May 26 th and told that they are incorrect recipient. Agent did not take any action. 

I have removed them from cc now and also the phone number, as it looks like it was incorrectly added. 

[ mailto:[email-masked] | @Saurabh Dadu ] Could you please check, if the correct requester [ mailto:[email-masked] | [email-masked] ] has seen Christine’s name and email address in the emails or is it not visible? 

[ mailto:[email-masked] | @Pritish Nandi ] Please address this with the agents, who were handling this ticket. They have to be very careful when merging tickets and to whom they are sending emails. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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