Subject: Bad CSAT Survey - June 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 21 Jun 2021 00:39:16 -0700 (MST)

Hi Sara, 

PFB the CSAT Survey score for the team. 

Also, attached is the report for the audits. I have not found any new agent errors in Enterprise. 

EPOS L1 							Enterprise 							Gaming 					
Assignee name 	Good Surveys 	Bad Survey 	Total 	Good% 	Bad % 		Assignee name 	Good Surveys 	Bad Survey 	Total 	Good% 	Bad % 		Assignee name 	Good Surveys 	Bad Survey 	Total 	Good% 	Bad % 
AJ Hurry 	6 	0 	6 	100.00% 	0.00% 		AJ Hurry 	6 	0 	6 	100.00% 	0.00% 		AJ Hurry 	0 	1 	1 	0.00% 	100.00% 
Antonio Iunco 	9 	1 	10 	90.00% 	10.00% 		Antonio Iunco 	9 	1 	10 	90.00% 	10.00% 		Anupam Tiwari 	1 	0 	1 	100.00% 	0.00% 
Anupam Tiwari 	7 	0 	7 	100.00% 	0.00% 		Anupam Tiwari 	7 	0 	7 	100.00% 	0.00% 		Aparna Jain 	64 	5 	69 	92.75% 	7.25% 
Aparna Jain 	47 	6 	53 	88.68% 	11.32% 		Aparna Jain 	47 	6 	53 	88.68% 	11.32% 		Ashish 	3 	0 	3 	100.00% 	0.00% 
Daniele Castiglioni 	15 	0 	15 	100.00% 	0.00% 		Christopher Kurek 	13 	2 	15 	86.67% 	13.33% 		Dadu 	1 	3 	4 	25.00% 	75.00% 
Dipanshu Sharma 	7 	1 	8 	87.50% 	12.50% 		Daisuke Murata 	2 	0 	2 	100.00% 	0.00% 		Daisuke Murata 	1 	0 	1 	100.00% 	0.00% 
Grace Boussi 	1 	0 	1 	100.00% 	0.00% 		Daniele Castiglioni 	17 	0 	17 	100.00% 	0.00% 		Daniele Castiglioni 	14 	2 	16 	87.50% 	12.50% 
Heta Nyrhinen 	3 	0 	3 	100.00% 	0.00% 		Dipanshu Sharma 	7 	1 	8 	87.50% 	12.50% 		Denisa Magda 	12 	5 	17 	70.59% 	29.41% 
Ismael Zakaria 	15 	1 	16 	93.75% 	6.25% 		Grace Boussi 	2 	0 	2 	100.00% 	0.00% 		Dheeraj Tripathi 	6 	1 	7 	85.71% 	14.29% 
Jessica Chen 	1 	0 	1 	100.00% 	0.00% 		Heta Nyrhinen 	6 	0 	6 	100.00% 	0.00% 		Grace Boussi 	8 	4 	12 	66.67% 	33.33% 
Levente Szabo 	6 	0 	6 	100.00% 	0.00% 		Innocent Bohui 	7 	0 	7 	100.00% 	0.00% 		Ismael Zakaria 	5 	1 	6 	83.33% 	16.67% 
Marika Fujita 	2 	0 	2 	100.00% 	0.00% 		Ismael Zakaria 	15 	1 	16 	93.75% 	6.25% 		Jessica Chen 	1 	0 	1 	100.00% 	0.00% 
Md. Modassir Hassan 	3 	2 	5 	60.00% 	40.00% 		Jessica Chen 	1 	0 	1 	100.00% 	0.00% 		Josephine Veena 	1 	0 	1 	100.00% 	0.00% 
Pravesh Singh 	7 	1 	8 	87.50% 	12.50% 		Levente Szabo 	6 	0 	6 	100.00% 	0.00% 		Levente Szabo 	1 	2 	3 	33.33% 	66.67% 
Rosette Modiri 	5 	0 	5 	100.00% 	0.00% 		Marika Fujita 	2 	0 	2 	100.00% 	0.00% 		Marika Fujita 	21 	0 	21 	100.00% 	0.00% 
Sebastian Coldea 	13 	3 	16 	81.25% 	18.75% 		Matthew Broadley 	5 	1 	6 	83.33% 	16.67% 		Md. Modassir Hassan 	6 	1 	7 	85.71% 	14.29% 
							Md. Modassir Hassan 	3 	2 	5 	60.00% 	40.00% 		Pravesh Singh 	12 	2 	14 	85.71% 	14.29% 
							Muhammad Ali 	9 	0 	9 	100.00% 	0.00% 		Pritish Nandi 	0 	1 	1 	0.00% 	100.00% 
							Pravesh Singh 	7 	1 	8 	87.50% 	12.50% 		Sebastian Coldea 	5 	1 	6 	83.33% 	16.67% 
							Rosette Modiri 	5 	0 	5 	100.00% 	0.00% 							
							Sara Aknooni 	1 	0 	1 	100.00% 	0.00% 							
							Sebastian Coldea 	13 	3 	16 	81.25% 	18.75% 							
							Temistocles Valdes 	8 	0 	8 	100.00% 	0.00% 							
Grand Total 	147 	15 	162 	90.74% 	9.26% 		Grand Total 	198 	18 	216 	91.67% 	8.33% 		Grand Total 	162 	29 	191 	84.82% 	15.18% 

Regards, 
Pritish Nandi