Subject: #155965
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Fri, 18 Jun 2021 07:28:47 +0000

Hi Pritish,

Could you please review this case #155965.

It is strictly forbidden for Level 1 agents to ask customers to reinstall Windows. Please inform the whole team about it and address it particularly with Levente.

The reseller complained to Sales about the handling of this case.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

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