Subject: Bad CSAT Survey - June 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 17 Jun 2021 07:13:21 -0700 (MST)

Hi Heta, 

No new DSAT for L1. I have found two new agent-related issues however the agent left the company so feedback is not possible. 

PFB the Enterprise CSAT and also agent wise. 

Enterprise (Overall) 

Good Survey 	Bad Survey 	Total 	Good% 	Bad% 
170 	15 	185 	91.89% 	8.11% 

Gaming (Overall) 

Good Survey 	Bad Survey 	Total 	Good% 	Bad% 
136 	25 	161 	84.47% 	15.53% 

EPOS L1 								Gaming 					
Name 	Good Survey 	Bad Survey 	Total 	Good% 	Bad% 			Name 	Good Survey 	Bad Survey 	Total 	Good% 	Bad% 
AJ Hurry 	5 	0 	5 	100.00% 	0.00% 			Anupam Tiwari 	1 	0 	1 	100.00% 	0.00% 
Antonio Iunco 	8 	0 	8 	100.00% 	0.00% 			Aparna Jain 	55 	4 	59 	93.22% 	6.78% 
Anupam Tiwari 	6 	0 	6 	100.00% 	0.00% 			Ashish 	3 	0 	3 	100.00% 	0.00% 
Aparna Jain 	46 	6 	52 	88.46% 	11.54% 			Dadu 	1 	3 	4 	25.00% 	75.00% 
Daniele Castiglioni 	11 	0 	11 	100.00% 	0.00% 			Daisuke Murata 	1 	0 	1 	100.00% 	0.00% 
Dipanshu Sharma 	6 	1 	7 	85.71% 	14.29% 			Daniele Castiglioni 	12 	2 	14 	85.71% 	14.29% 
Grace Boussi 	1 	0 	1 	100.00% 	0.00% 			Denisa Magda 	11 	5 	16 	68.75% 	31.25% 
Heta Nyrhinen 	3 	0 	3 	100.00% 	0.00% 			Dheeraj Tripathi 	5 	1 	6 	83.33% 	16.67% 
Ismael Zakaria 	12 	0 	12 	100.00% 	0.00% 			Grace Boussi 	8 	3 	11 	72.73% 	27.27% 
Jessica Chen 	1 	0 	1 	100.00% 	0.00% 			Ismael Zakaria 	4 	0 	4 	100.00% 	0.00% 
Levente Szabo 	6 	0 	6 	100.00% 	0.00% 			Jessica Chen 	1 	0 	1 	100.00% 	0.00% 
Marika Fujita 	1 	0 	1 	100.00% 	0.00% 			Josephine Veena 	1 	0 	1 	100.00% 	0.00% 
Md. Modassir Hassan 	2 	2 	4 	50.00% 	50.00% 			Levente Szabo 	0 	1 	1 	0.00% 	100.00% 
Pravesh Singh 	6 	1 	7 	85.71% 	14.29% 			Marika Fujita 	18 	1 	19 	94.74% 	5.26% 
Rosette Modiri 	5 	0 	5 	100.00% 	0.00% 			Md. Modassir Hassan 	5 	1 	6 	83.33% 	16.67% 
Sebastian Coldea 	11 	3 	14 	78.57% 	21.43% 			Pravesh Singh 	8 	2 	10 	80.00% 	20.00% 
								Pritish Nandi 	0 	1 	1 	0.00% 	100.00% 
								Sebastian Coldea 	2 	1 	3 	66.67% 	33.33% 
Grand Total 	130 	13 	143 	90.91% 	9.09% 			Grand Total 	136 	25 	161 	84.47% 	15.53% 

Regards, 
Pritish Nandi