Subject: Bad CSAT Survey - June 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 16 Jun 2021 06:33:43 -0700 (MST)

Hi Heta, 

Attached is the Bad CSAT Survey Report. 

PFB the Agent wise CSAT% for both brands. 

Gaming 							EPOS L1 					
Name 	Good Survey 	Bad Survey 	Total 	Good% 	Bad% 		Name 	Good Survey 	Bad Survey 	Total 	Good% 	Bad% 
Anupam Tiwari 	1 	0 	1 	100.00% 	0.00% 		AJ Hurry 	5 	0 	5 	100.00% 	0.00% 
Aparna Jain 	49 	3 	52 	94.23% 	5.77% 		Antonio Iunco 	8 	0 	8 	100.00% 	0.00% 
Ashish 	3 	0 	3 	100.00% 	0.00% 		Anupam Tiwari 	6 	0 	6 	100.00% 	0.00% 
Dadu 	1 	3 	4 	25.00% 	75.00% 		Aparna Jain 	40 	6 	46 	86.96% 	13.04% 
Daisuke Murata 	1 	0 	1 	100.00% 	0.00% 		Daniele Castiglioni 	9 	1 	10 	90.00% 	10.00% 
Daniele Castiglioni 	8 	2 	10 	80.00% 	20.00% 		Dipanshu Sharma 	5 	1 	6 	83.33% 	16.67% 
Denisa Magda 	9 	5 	14 	64.29% 	35.71% 		Grace Boussi 	1 	0 	1 	100.00% 	0.00% 
Dheeraj Tripathi 	5 	0 	5 	100.00% 	0.00% 		Heta Nyrhinen 	2 	0 	2 	100.00% 	0.00% 
Grace Boussi 	7 	3 	10 	70.00% 	30.00% 		Ismael Zakaria 	9 	0 	9 	100.00% 	0.00% 
Ismael Zakaria 	4 	0 	4 	100.00% 	0.00% 		Jessica Chen 	1 	0 	1 	100.00% 	0.00% 
Josephine Veena 	1 	0 	1 	100.00% 	0.00% 		Levente Szabo 	6 	0 	6 	100.00% 	0.00% 
Levente Szabo 	0 	1 	1 	0.00% 	100.00% 		Md. Modassir Hassan 	1 	2 	3 	33.33% 	66.67% 
Marika Fujita 	16 	0 	16 	100.00% 	0.00% 		Pravesh Singh 	4 	1 	5 	80.00% 	20.00% 
Md. Modassir Hassan 	5 	1 	6 	83.33% 	16.67% 		Rosette Modiri 	5 	0 	5 	100.00% 	0.00% 
Pravesh Singh 	8 	2 	10 	80.00% 	20.00% 		Sebastian Coldea 	9 	3 	12 	75.00% 	25.00% 
Pritish Nandi 	0 	1 	1 	0.00% 	100.00% 							
Sebastian Coldea 	2 	1 	3 	66.67% 	33.33% 							
Grand Total 	120 	22 	142 	84.51% 	15.49% 		Grand Total 	111 	14 	125 	88.80% 	11.20% 

Regards, 
Pritish Nandi