Subject: Re: Tickets and Calls review - Dheeraj
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 15 Jun 2021 09:37:08 +0000

But was there any particular reason why we did only one? Unless something critical comes up, we need to make sure that we don’t skip weekly Was, specially given how concerned client is for quality

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 15 June 2021 at 2:43 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tickets and Calls review - Dheeraj

Hi Deeksha,

Yes, only one agent was done last week. I will complete three this week.

Regards,
Pritish

________________________________
From: "deeksha" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 15, 2021 2:42:44 PM
Subject: FW: Tickets and Calls review - Dheeraj

Hi Pritish,

Did we do only one agent review last week? I can’t find another one.

Regards,
Deeksha

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 9 June 2021 at 8:11 PM
To: "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Cc: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>, "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>
Subject: Tickets and Calls review - Dheeraj

Hi Josephine,

Attached is the ticket review report for Dheeraj Sharma. I already have had discussion with him on the errors and hopefully in next audits he would show improvement.

Regards,
Pritish Nandi