Subject: Bad CSAT survey - June 2021
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 14 Jun 2021 06:39:10 -0700 (MST)

Hi Heta, 

Attached is tghe DSAT survey audit report. Also PFB the CSAT % as per agents. 

I have shared the agent feedback to the respective agents and also shared this with the team. Asked them to send Survey link on every resolved case proactively as the survey count is less. 

EPOS L1 					
Assignee me 	Good Survey 	Bad Survey 	Total 	Good % 	Bad % 
AJ Hurry 	5 	0 	5 	100.00% 	0.00% 
Antonio Iunco 	6 	0 	6 	100.00% 	0.00% 
Anupam Tiwari 	5 	0 	5 	100.00% 	0.00% 
Apar Jain 	32 	5 	37 	86.49% 	13.51% 
Daniele Castiglioni 	7 	0 	7 	100.00% 	0.00% 
Dipanshu Sharma 	4 	0 	4 	100.00% 	0.00% 
Grace Boussi 	1 	0 	1 	100.00% 	0.00% 
Heta Nyrhinen 	2 	0 	2 	100.00% 	0.00% 
Ismael Zakaria 	8 	0 	8 	100.00% 	0.00% 
Jessica Chen 	1 	0 	1 	100.00% 	0.00% 
Levente Szabo 	4 	0 	4 	100.00% 	0.00% 
Md. Modassir Hassan 	0 	2 	2 	0.00% 	100.00% 
Pravesh Singh 	3 	1 	4 	75.00% 	25.00% 
Rosette Modiri 	2 	0 	2 	100.00% 	0.00% 
Sebastian Coldea 	8 	3 	11 	72.73% 	27.27% 
Grand Total 	88 	11 	99 	88.89% 	11.11% 

Gaming 					
Assignee me 	Good Survey 	Bad Survey 	Total 	Good % 	Bad % 
Anupam Tiwari 	1 	0 	1 	100.00% 	0.00% 
Aparna Jain 	43 	3 	46 	93.48% 	6.52% 
Ashish 	3 	0 	3 	100.00% 	0.00% 
Dadu 	1 	3 	4 	25.00% 	75.00% 
Daisuke Murata 	1 	0 	1 	100.00% 	0.00% 
Daniele Castiglioni 	7 	2 	9 	77.78% 	22.22% 
Denisa Magda 	6 	4 	10 	60.00% 	40.00% 
Dheeraj Tripathi 	5 	1 	6 	83.33% 	16.67% 
Grace Boussi 	7 	3 	10 	70.00% 	30.00% 
Ismael Zakaria 	4 	0 	4 	100.00% 	0.00% 
Josephine Vee 	1 	0 	1 	100.00% 	0.00% 
Levente Szabo 	0 	1 	1 	0.00% 	100.00% 
Marika Fujita 	12 	0 	12 	100.00% 	0.00% 
Md. Modassir Hassan 	3 	1 	4 	75.00% 	25.00% 
Pravesh Singh 	7 	2 	9 	77.78% 	22.22% 
Pritish ndi 	0 	1 	1 	0.00% 	100.00% 
Sebastian Coldea 	2 	1 	3 	66.67% 	33.33% 
Grand Total 	103 	22 	125 	82.40% 	17.60% 

Regards, 
Pritish Nandi