Subject: Re: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler
From: Pritish Nandi <[email-masked]>
To: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Wed, 9 Jun 2021 23:52:22 -0700 (MST)

Hi Deeksha, 

The lead was sent for this chat and we have received another complaint on this lead itself. Also we do have canned response on this showing below which we use. I am not sure why the agemt may have missed it. 

There are 3 mistake in thie chat. 

1. Non productive lead accepted 
2. Took almost 3 hours to send the lead to client 
3. When sent lead did not mentioned what was requested. 

@ashish - Can you find out who was this and let me speak to him. Also does everybody has access to Cherry Ecommerce Teams? We might need to arrange a meeting with these people who are doing small projects. 

Regards, 
Pritish 

Regards, 
Pritish 

From: "deeksha" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]> 
Sent: Thursday, June 10, 2021 4:26:50 AM 
Subject: Fwd: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler 

Hi Ashish/ Pritish, 

Another complaint! Ashish please check if this was submitted as a lead. If not, why not! Penalise this agent abs give him a strict last warning. If it was submitted as lead, please send proof to Charles, copying me. 

Also, please check if have an FAQ on this. If not, Pritish, please email Charles on what we have and what we require. 

Regards, 
Deeksha 

Sent from my iPhone 

Begin forwarded message: 

From: Charles Neville <[email-masked]> 
Date: 9 June 2021 at 21:38:02 GMT+5:30 
To: manager <[email-masked]> 
Subject: Fwd: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler 

BQ_BEGIN

Hi! 

This wasn't submitted as a lead. I'm not terribly concerned in this instance - we don't do single-day tours - we do full trip packages. Is there an FAQ item for this? 

Perhaps I should review the FAQs again at this point? 

Best regards 

Charles 

---------- Forwarded message --------- 
From: 'LiveChat' via Sales Forms < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wed, Jun 9, 2021 at 5:28 PM 
Subject: Transcript of Wednesday, June 9th, 2021, 03:10:22 pm. Operator: Aaren. Visitor: Traveler 
To: < [ mailto:[email-masked] | [email-masked] ] > 

	

Chat transcript 

ref [ https://www.google.com/ | https://www.google.com/ ] 

		

	Aaren 	Wed, 06/09/21 03:10:22 pm UTC 	

	Hi there, can we help you plan your upcoming vacation? 	

	Traveler 	03:10:22 pm 	

	I was referred to your company from a fellow traveler that mentioned a wine tour in Dubrovnik Croatia. Do you still offer those tours? 	

	Aaren 	03:10:51 pm 	

	How many days (duration) are you planning this holiday for? Do you also know when you would want to leave? 	

	Traveler 	03:11:22 pm 	

	I just need a day tour 	

	Aaren 	03:11:44 pm 	

	Allow me a minute to check this for you. 	

	Traveler 	03:12:25 pm 	

	ok 	

	Aaren 	03:18:47 pm 	

	Alright! How many members would there be in the travel group? Please specify if there are children travelling with you. 	

	Traveler 	03:19:50 pm 	

	1 	

	Aaren 	03:20:17 pm 	

	Sure, we can get one of our expert vacation planners to get in touch with you with more information. 

May I know your name, email and phone number? 	

	Traveler 	03:21:33 pm 	

	Corinne Dennis [ mailto:[email-masked] |  [email-masked] ] 
I prefer email communication 	

	Aaren 	03:21:51 pm 	

	Noted 
What kind of activities do you like to do on vacation? 	

	Traveler 	03:23:34 pm 	

	I 
I'm just interested in the wine tour for now please 
I have my other activities planned 	

	Aaren 	03:24:10 pm 	

	Great! Thank you for sharing the details. I will forward your query right away. One of our expert vacation planners get in touch with you as soon as possible. 
Is there anything else I can help you with? 	

	Traveler 	03:27:54 pm 	

	great, thanks 	

	Aaren 	03:28:11 pm 	

	It was nice talking to you. Have a great day, goodbye! 	

	Aaren archived the chat 	03:28:18 pm 	

	Duration: 17m 56s 

	Chat started on: [ https://jaywaytravel.com/croatia/dubrovnik |  https://jaywaytravel.com/croatia/dubrovnik ] 
	Referrer: [ https://jaywaytravel.com/croatia |  https://jaywaytravel.com/croatia ] 
	Visitor geolocation: Lutz, Florida, United States / 47.204.243.33 

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BQ_END