Subject: RE: Tickets to be redirected to EPOS L2
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Wed, 9 Jun 2021 09:47:05 +0000

Thank you Saurabh!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Saurabh Dadu <[email-masked]>
Sent: 9. juni 2021 11:42
To: Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Tickets to be redirected to EPOS L2

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

ETA MONDAY

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203

________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 20 May 2021 4:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Tickets to be redirected to EPOS L2

Hi Saurabh,

Could you please arrange for tickets from the following categories to be auto-directed to the EPOS L2 group in Zendesk.

  *   Requestor’s email domain is eposaudio.com (excluding the shipping documents, they should still go to the Shipping Documents group) HETA WILL SEND A LIST OF EXCLUDING ADDRESS / ASHISH MAY HAVE THIS
  *   Requestor’s email domain is demant.com - ALL OF THESE SHOULD GO TO LEVEL 2
  *   Tickets from organizations Dectel, Triada, Pebecom. They already are assigned to group EPOS L2, but the tickets are still arriving to EPOS L1. Please check the settings. - DECTEL.DK, TRIADA.SE, PEBECOM.NO - Should go to L2 - there is an existing rules but its not assigning tickets to level 2, its sending to level 1

  *   EPOS Manager tenant sign up emails -> they arrive from this email address: [email-masked]<mailto:[email-masked]> - THIS IS NOT RELEVANT

@Pritish Nandi<mailto:[email-masked]> Note that Level 1 can initially handle requests from other Country Partners apart from Dectel, Triada and Pebecom. Of course if the agents don’t know the answer, they should transfer to Level 2.

Best regards​​

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

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