Subject: RE: April good surveys Level 1
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Thu, 3 Jun 2021 13:04:26 +0000

Hi Pritish,

It doesn’t need to be so detailed for now, as I know that you’re busy. You could check the customers’ comments first of all and the amount of good and bad surveys for each agent.

Thank you for your efforts!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]>
Sent: 3. juni 2021 15:00
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: Re: April good surveys Level 1

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

Sure will try to do that however just to let you know the sheet contains 490 entries and it has to be checked all manually so it may take some time to share the report.

However, if you need only random sampling then that should not take much time.

Apologies as I do want to complete it asap but do not have a lot of bandwidth due to other tasks in hand.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 3, 2021 6:12:14 PM
Subject: RE: April good surveys Level 1

Hi Pritish,

Could you please have a look at the attached report for good surveys in May and check the tickets for the points below. I think we didn’t get to do this for April so let’s try now.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Heta Nyrhinen (HNYR)
Sent: 12. maj 2021 13:16
To: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: April good surveys Level 1

Hi Pritish,

As much as analyzing bad surveys, we should also be looking into good surveys:

  *   What are the reasons we are getting them?
  *   Which agents get a lot of good surveys?
  *   Is the amount of good surveys in direct correlation to productivity or are the agents doing something special?
  *   Are some agents continuously getting a low amount of good surveys?
  *   Are all agents encouraging customers to fill in the survey.

Here are the stats for agents with good surveys in April. By the way, for all CSAT analysis we should start separating Enterprise and Gaming, as the brands have different KPIs. The agents receiving a lot of good surveys should receive positive feedback.

Enterprise good surveys in April 2021

Agent
Amount of good surveys in April
Daniele
66
Pravesh
29
Sebastian
23
Antonio
22
Modassir
19
Levente
16
Anupam
13
Ashish
13
Aparna
12
Dipanshu
11
Rosette
10
Ismael
8
Grace
7
AJ
4
Marika
4
Pritish
3
Jessica
2

Gaming good surveys in April 2021

Agent
Amount of good surveys in April
Daniele
57
Marika
29
Ashish
27
Dheeraj
25
Pravesh
25
Denisa
18
Aparna
17
Pradeep
16
Karin
13
Grace
12
Jessica
12
Ismael
8
Dipanshu
3
Levente
3
AJ
2
Antonio
1
Sebastian
1

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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