Subject: Re: April good surveys Level 1
From: Pritish Nandi <[email-masked]>
To: "Heta Nyrhinen, HNYR" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Date: Thu, 3 Jun 2021 05:59:58 -0700 (MST)

Hi Heta, 

Sure will try to do that however just to let you know the sheet contains 490 entries and it has to be checked all manually so it may take some time to share the report. 

However, if you need only random sampling then that should not take much time. 

Apologies as I do want to complete it asap but do not have a lot of bandwidth due to other tasks in hand. 

Regards, 
Pritish 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]> 
Sent: Thursday, June 3, 2021 6:12:14 PM 
Subject: RE: April good surveys Level 1 

Hi Pritish, 

Could you please have a look at the attached report for good surveys in May and check the tickets for the points below. I think we didn’t get to do this for April so let’s try now. 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: Heta Nyrhinen (HNYR) 
Sent: 12. maj 2021 13:16 
To: Pritish Nandi <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]> 
Subject: April good surveys Level 1 

Hi Pritish, 

As much as analyzing bad surveys, we should also be looking into good surveys: 

    * What are the reasons we are getting them? 
    * Which agents get a lot of good surveys? 
    * Is the amount of good surveys in direct correlation to productivity or are the agents doing something special? 
    * Are some agents continuously getting a low amount of good surveys? 
    * Are all agents encouraging customers to fill in the survey. 

Here are the stats for agents with good surveys in April. By the way, for all CSAT analysis we should start separating Enterprise and Gaming, as the brands have different KPIs. The agents receiving a lot of good surveys should receive positive feedback. 

Enterprise good surveys in April 2021 

	

Agent 	

Amount of good surveys in April 

Daniele 	

66 

Pravesh 	

29 

Sebastian 	

23 

Antonio 	

22 

Modassir 	

19 

Levente 	

16 

Anupam 	

13 

Ashish 	

13 

Aparna 	

12 

Dipanshu 	

11 

Rosette 	

10 

Ismael 	

8 

Grace 	

7 

AJ 	

4 

Marika 	

4 

Pritish 	

3 

Jessica 	

2 

Gaming good surveys in April 2021 

	

Agent 	

Amount of good surveys in April 

Daniele 	

57 

Marika 	

29 

Ashish 	

27 

Dheeraj 	

25 

Pravesh 	

25 

Denisa 	

18 

Aparna 	

17 

Pradeep 	

16 

Karin 	

13 

Grace 	

12 

Jessica 	

12 

Ismael 	

8 

Dipanshu 	

3 

Levente 	

3 

AJ 	

2 

Antonio 	

1 

Sebastian 	

1 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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