Subject: RE: Tickets to be redirected to EPOS L2
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 3 Jun 2021 12:14:47 +0000

Thank you Saurabh!

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

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From: Saurabh Dadu <[email-masked]>
Sent: 3. juni 2021 14:13
To: Heta Nyrhinen (HNYR) <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Cc: Sara Aknooni (SRAK) <[email-masked]>
Subject: Re: Tickets to be redirected to EPOS L2

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Apologies for not getting back to you on this, it slipped my attention. Getting it done now

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 20 May 2021 4:20 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Tickets to be redirected to EPOS L2

Hi Saurabh,

I have another request for the Enterprise contact form at https://eposaudio.zendesk.com/hc/en-us/requests/new<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Feposaudio.zendesk.com%2Fhc%2Fen-us%2Frequests%2Fnew&data=04%7C01%7Chnyr%40eposaudio.com%7C2e99867a2de34145899608d92688e356%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637583191645805054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w8imHTl70pflXCngHKk4TSDIbIo9483MzwophHUg6dM%3D&reserved=0> . Could a new field called “Phone” be added. It should be a non-mandatory field and located between the Name and Country fields.

Best regards​​

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C2e99867a2de34145899608d92688e356%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637583191645815046%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AkZ1009O665CkssvRTDJp6Ey8hpCHn2DgCe22nxsc9Q%3D&reserved=0>

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From: Heta Nyrhinen (HNYR)
Sent: 20. maj 2021 12:41
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Tickets to be redirected to EPOS L2

Hi Saurabh,

Could you please arrange for tickets from the following categories to be auto-directed to the EPOS L2 group in Zendesk.

  *   Requestor’s email domain is eposaudio.com (excluding the shipping documents, they should still go to the Shipping Documents group)
  *   Requestor’s email domain is demant.com
  *   Tickets from organizations Dectel, Triada, Pebecom. They already are assigned to group EPOS L2, but the tickets are still arriving to EPOS L1. Please check the settings.

  *   EPOS Manager tenant sign up emails -> they arrive from this email address: [email-masked]<mailto:[email-masked]>

@Pritish Nandi<mailto:[email-masked]> Note that Level 1 can initially handle requests from other Country Partners apart from Dectel, Triada and Pebecom. Of course if the agents don’t know the answer, they should transfer to Level 2.

Best regards​​

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eposaudio.com%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C2e99867a2de34145899608d92688e356%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637583191645845033%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AXLYOiCbpDmPQ7SwOlx4QGBv6XYJDg3Cn5%2Fkxx2NVsI%3D&reserved=0>

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