Subject: Callbar Relate to function
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Wed, 2 Jun 2021 12:39:05 +0000

Hi Pritish,

The ”Relate to” function in the callbar is not displaying the correct Zendesk ticket, this issues occurs randomly. So the Agents are forced to choose the “none” option and manually write the call details to the Zendesk internal notes.
I have reported the issue to Talkdesk many times but because the issue is not permanent they couldn’t fix it.

Now Talkdesk have asked us to provide more details like screenshots of the callbar, call ID etc.

When Agents see this issue again, please ask them to take a screenshot of the Callbar , related Zendesk ticket, phone number and send it to me. Also ask them to write in the internal note that “relate to function not displayed the right ticket”.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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