Subject: DSAT Audit feedback
From: Pritish Nandi <[email-masked]>
To: Md Modassir Hassan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 1 Jun 2021 06:39:22 -0700 (MST)

Hi Modassire, 

PFB The DSAT audit feedback which we discussed already. 

Ticket ID 	Assignee name 	Ticket satisfaction comment 	Ticket group 	Category 	Sub Category 	Comments 
146336 	Md. Modassir Hassan 		EPOS L1 	Agent 	SLA Breach 	The agent did not deal with the issue firsthand. Replied after 6 days instead of replying and dealing with the issue then and there. 

Regards, 
Pritish Nandi