Subject: Re: EPOS - Call Report - 31st May
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Tue, 1 Jun 2021 11:32:13 +0000

But I see their away time as more than 2 hours. What am I missing??

From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 1 June 2021 at 4:23 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: EPOS - Call Report - 31st May

Hi Ashish,

We should not be highlighting people in red when they have less than 1 hour Away time. Please understand that they take breaks and they have to put themselves away.

Grace and Ismael have a valid away time for yesterday.

Rest the details are shared with the team.

Regards,
Pritish

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 4:13:20 PM
Subject: EPOS - Call Report - 31st May

Hello Sir,

Please find the attached EPOS call report.

Agents  inbound outbound        Outbound not connected  inbound+outbound        After Call Work Available       Away    Offline On a Call       Grand Total     On Chat time    Away time after chat
Anupam Tiwari   7       4       5       11      0:12:37 6:38:22 0:24:40 1:20:14 0:53:37 9:29:30         0:24:40
Jessica Chen    0       3       8       3       0:09:40 0:33:22 0:00:06 1:12:24 0:06:01 2:01:33         0:00:06
Marika Fujita   3       6       4       9       0:02:04 7:08:42 1:10:17 0:00:31 0:38:15 8:59:49         1:10:17
0
Antonio Iunco   9       2       2       11      2:18:44 4:17:34 0:58:21 0:11:44 1:13:06 8:59:29 0:10:12 0:48:09
Denisa Magda    5       6       1       11      0:14:59 6:42:11 1:16:47 0:06:46 0:38:45 8:59:28         1:16:47
Dheeraj Tripathi        0       12      6       12      0:04:00 5:32:02 0:45:07 2:03:50 0:34:31 8:59:30 0:12:44 0:32:23
Dipanshu Sharma         5       12      3       17      1:02:18 5:08:19 1:47:28 0:00:00 1:01:13 8:59:18 0:38:28 1:09:00
Grace Boussi    8       2       1       10      0:16:06 5:23:57 2:05:55 0:00:03 1:13:25 8:59:26         2:05:55
Ismael Zakaria  6       6       1       12      0:12:22 4:38:38 2:33:49 0:01:30 1:33:13 8:59:32 0:03:47 2:30:02
Rosette Modiri  5       7       4       12      0:04:06 7:10:00 1:03:35 0:00:02 0:41:45 8:59:28         1:03:35
Sebastian Constantin Coldea     10      5       4       15      0:16:56 5:31:43 0:52:51 0:30:30 1:47:20 8:59:20         0:52:51

Arjun Hurry                             0       0:00:00 7:57:32 1:01:42 0:00:00 0:00:00 8:59:14 0:00:30 1:01:12
Md Modassir Hassan      0       5       0       5       0:08:38 8:12:03 0:41:25 0:00:00 0:12:52 9:14:58 0:08:55 0:32:30
Pradeep Verma   0       3       1       3       0:06:38 7:57:24 0:41:07 0:00:00 0:14:28 8:59:37 0:20:50 0:20:17
Pravesh Singh   0       14      1       14      0:29:43 6:28:53 0:58:54 0:00:03 1:06:12 9:03:45         0:58:54
Grand Total     58      87      41      145     5:38:51 89:20:42        16:22:04        5:27:37 11:54:43        128:43:57       1:35:26 14:46:38

Regards,
Ashish Dabral