Subject: Re: EPOS - Call Report - 31st May
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 1 Jun 2021 03:53:26 -0700 (MST)

Hi Ashish, 

We should not be highlighting people in red when they have less than 1 hour Away time. Please understand that they take breaks and they have to put themselves away. 

Grace and Ismael have a valid away time for yesterday. 

Rest the details are shared with the team. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Tuesday, June 1, 2021 4:13:20 PM 
Subject: EPOS - Call Report - 31st May 

Hello Sir, 

Please find the attached EPOS call report. 

Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
Anupam Tiwari 	7 	4 	5 	11 	0:12:37 	6:38:22 	0:24:40 	1:20:14 	0:53:37 	9:29:30 		0:24:40 
Jessica Chen 	0 	3 	8 	3 	0:09:40 	0:33:22 	0:00:06 	1:12:24 	0:06:01 	2:01:33 		0:00:06 
Marika Fujita 	3 	6 	4 	9 	0:02:04 	7:08:42 	1:10:17 	0:00:31 	0:38:15 	8:59:49 		1:10:17 
				0 								
Antonio Iunco 	9 	2 	2 	11 	2:18:44 	4:17:34 	0:58:21 	0:11:44 	1:13:06 	8:59:29 	0:10:12 	0:48:09 
Denisa Magda 	5 	6 	1 	11 	0:14:59 	6:42:11 	1:16:47 	0:06:46 	0:38:45 	8:59:28 		1:16:47 
Dheeraj Tripathi 	0 	12 	6 	12 	0:04:00 	5:32:02 	0:45:07 	2:03:50 	0:34:31 	8:59:30 	0:12:44 	0:32:23 
Dipanshu Sharma 	5 	12 	3 	17 	1:02:18 	5:08:19 	1:47:28 	0:00:00 	1:01:13 	8:59:18 	0:38:28 	1:09:00 
Grace Boussi 	8 	2 	1 	10 	0:16:06 	5:23:57 	2:05:55 	0:00:03 	1:13:25 	8:59:26 		2:05:55 
Ismael Zakaria 	6 	6 	1 	12 	0:12:22 	4:38:38 	2:33:49 	0:01:30 	1:33:13 	8:59:32 	0:03:47 	2:30:02 
Rosette Modiri 	5 	7 	4 	12 	0:04:06 	7:10:00 	1:03:35 	0:00:02 	0:41:45 	8:59:28 		1:03:35 
Sebastian Constantin Coldea 	10 	5 	4 	15 	0:16:56 	5:31:43 	0:52:51 	0:30:30 	1:47:20 	8:59:20 		0:52:51 
												
Arjun Hurry 				0 	0:00:00 	7:57:32 	1:01:42 	0:00:00 	0:00:00 	8:59:14 	0:00:30 	1:01:12 
Md Modassir Hassan 	0 	5 	0 	5 	0:08:38 	8:12:03 	0:41:25 	0:00:00 	0:12:52 	9:14:58 	0:08:55 	0:32:30 
Pradeep Verma 	0 	3 	1 	3 	0:06:38 	7:57:24 	0:41:07 	0:00:00 	0:14:28 	8:59:37 	0:20:50 	0:20:17 
Pravesh Singh 	0 	14 	1 	14 	0:29:43 	6:28:53 	0:58:54 	0:00:03 	1:06:12 	9:03:45 		0:58:54 
Grand Total 	58 	87 	41 	145 	5:38:51 	89:20:42 	16:22:04 	5:27:37 	11:54:43 	128:43:57 	1:35:26 	14:46:38 

Regards, 
Ashish Dabral