Subject: DSAt Survey Audit Feedback
From: Pritish Nandi <[email-masked]>
To: denisa magda <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 1 Jun 2021 03:38:37 -0700 (MST)

Hi Denisa, 

As discussed, PFB the feedback on DSAT audits for the month of May 2021. Added 2 more that were not added upon your name. 

Ticket ID 	Assignee name 	Ticket group 	Category 	Sub Category 	Comments 
139114 	Denisa Magda 	Warranty 	Agent 	SLA Breach 	The customer was not happy with the delay in response from the Support agent and also Warranty Agent 
145903 	Denisa Magda 	Gaming 	Agent 	Incorrect Answers 	Complete Troubleshooting was not completed before asking for Shipping and POP 
148168 	Denisa Magda 	Gaming 	Agent 	Poor Communication 	The agent was unable to say no in a better way due to which the client got upset 
142251 	Denisa Magda 	Warranty 	Agent 	Poor Communication 	The previous agent asked too many questions and also took too much time to handle the request. Did not call 
144331 	Denisa Magda 	Warranty 	Agent 	SLA Breach 	The previous agent was not taking too long to respond which delayed the warranty process 
144857 	Denisa Magda 	Gaming 	Agent 	Misunderstanding 	The agent never saw the email where the customer wrote that the product is returned to Amazon for a new one. She kept on asking questions. 
147698 	Denisa Magda 	Gaming 	Agent 	Not Calling 	Never called the customer 

Regards, 
Pritish Nandi