Subject: Freshdesk June updates: Upcoming features, customer story, and much more
From: "Freshdesk" <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 10:00:18 +0000 (UTC)

How are you doing today? June, 2021 Hello! A warm welcome to the June 2021 edition of the Freshdesk newsletter. We have some news on exciting upcoming feature releases, customer stories and some product highlights. Product Highlight Advanced permissions for custom roles As mentioned in the previous edition, the advanced permissions for custom roles are live now. Freshdesk will allow more customization of roles and permissions that can be assigned to an agent. With the new customization capabilities you will be able to choose who can create a ticket, allow certain agents to edit statuses, CRUD permissions for service tasks, view , edit and manage permissions for the Analytics tab. Read more Upcoming release in June, 2021 Collaborators in Freshdesk Coming soon! Freshdesk Collaborators democratizes support and makes it everybody's business! It accelerates ticket resolution by allowing agents or admins to quickly bring anyone, even representatives from other teams or external stakeholders, on the Freshdesk ticket and track their contributions. Collaborators is our first step towards enabling smarter teams and seamless collaboration. Stay tuned for more information in the next edition. Upcoming Webinar How to Improve CSAT with Proactive Support from Freshdesk Have you had several customers who raised tickets for issues they were facing repeat themselves to get their issue resolved? If you're responding reactively to customer issues, chances are your CSAT/NPS metrics can be improved by at least 5%. This is a gentle reminder to grab your spots now! REGISTER NOW What everyone is reading about? Check out this blog to get insights on various strategies to measure and boost customer service agent productivity. Learn the first step towards increasing productivity and calculating CSAT scores. Also get to know how to determine average handling time and use KPIs to encourage agents. 10 Strategies to Measure & Boost Customer Service Agent Productivity Customer in the spotlight for this month “The interests of our customers are always at the forefront of all decisions made. We also strive to ensure that we understand why our customers experience issues in the first place so that we can resolve the root cause. We needed a tool that would give us more visibility into this.” says Morne Patterson, Finance Director, 1-grid Click here to read their story Message sent by Freshworks Inc at 2950 S. Delaware Street, Suite 201,,San Mateo, California, United States of America. Unsubscribe from this list | Unsubscribe from all emails Powered by Freshworks