Subject: RE: Bad CSAT for Enterprise - May 2021
From: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, Saurabh Dadu <[email-masked]>, deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Tue, 1 Jun 2021 09:41:16 +0000

Hi Heta,

Please find the L2 Bad survey analysis report.

Best regards,
Josephine Veena Dorairaj
Technical Support Specialist
+45 4470 0119​
+45 21684511
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/jp/gaming/products/gsp-602-1000414>

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From: Pritish Nandi <[email-masked]>
Sent: 1. juni 2021 09:12
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: Josephine Veena Dorairaj (JVDO) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]>; deeksha <[email-masked]>
Subject: Re: Bad CSAT for Enterprise - May 2021

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Heta,

They are done separately. I will complete it yesterday and send it to you by today.

Regards,
Pritish

________________________________
From: "Heta Nyrhinen, HNYR" <[email-masked]<mailto:[email-masked]>>
To: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "Josephine Veena Dorairaj, JVDO" <[email-masked]<mailto:[email-masked]>>
Cc: "Sara Aknooni, SRAK" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 1, 2021 12:39:51 PM
Subject: RE: Bad CSAT for Enterprise - May 2021

Hi Pritish,

Thank you. Could you please review and categorize all May bad CSATs separately for Gaming and Enterprise.

We have not met the CSAT KPI for either brand:
Enterprise 85,4%
Gaming 77,8%

@Josephine Veena Dorairaj (JVDO)<mailto:[email-masked]> Please review Level 2 Enterprise.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
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From: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Sent: 31. maj 2021 17:04
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; deeksha <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Subject: Bad CSAT for Enterprise - May 2021

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi All,

PFA the Bad CSAT for Enterprise. Feedback has been shared with the tea already.

Regards,
Pritish Nandi