Subject: DSATs
From: Deeksha Dadu <[email-masked]>
To: "Pravesh Singh (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Tue, 1 Jun 2021 07:17:33 +0000

Hi Pravesh,

Hope you are doing well.

I just went through the DSAT audits shared by Pritish and I am appalled to see that you are responsible for the highest number of DSATs. Please explain this. It is not at all acceptable.

and.
128760  Pravesh Singh   Agent   Not Calling     3 months old case and never called the customer
141418  Pravesh Singh   Agent   Not Calling     Did not call the customer when closing unresponsive ticket

143280  Pravesh Singh   Agent   Not Calling     Agent did not call the customer when the phone number was available

150692  Pravesh Singh   Agent   Poor Communication      Agent was unable to explain that  the link has list of reseller and we do not know whop sells one or pack of 10. It is something controlled by reseller and not us. Should have explained better.