Subject: Re: EPOS - Call Report - 28th May
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 31 May 2021 06:51:10 -0700 (MST)

Thank you Ashish. I missed it completely. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Monday, May 31, 2021 7:17:57 PM 
Subject: Re: EPOS - Call Report - 28th May 

Hi Pritish, 

The column "Outbound not connected" for attempted outbound calls. 

Regards, 
Ashish Dabral 

From: "Pritish Nandi" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Monday, May 31, 2021 7:09:57 PM 
Subject: Re: EPOS - Call Report - 28th May 

Hi Ashish, 

This report does not show attempted outbound calls as we spoke last time. 

Can you please add that as well? Is that possible? 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, May 31, 2021 6:16:06 PM 
Subject: EPOS - Call Report - 28th May 

Hello Sir, 

Please find the attached EPOS call report. 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 	
APAC 	Anupam Tiwari 	3 	7 	11 	10 	0:05:54 	7:21:53 	0:01:51 	0:51:07 	0:38:34 	8:59:19 		0:01:51 	
APAC 	Jessica Chen 	0 	0 	1 	0 	0:00:22 	1:49:27 	0:22:33 		0:00:08 	2:12:30 		0:22:33 	
APAC 	Marika Fujita 	3 	5 	7 	8 	0:04:39 	7:27:25 	1:02:47 	0:02:03 	0:22:33 	8:59:27 		1:02:47 	
					0 									
EMEA 	Antonio Iunco 	7 	5 	2 	12 	2:28:19 	4:34:55 	0:36:37 	0:00:17 	1:19:23 	8:59:31 		0:36:37 	
EMEA 	Denisa Magda 	2 	4 	2 	6 	0:13:49 	2:41:25 	1:21:33 		0:13:51 	4:30:38 		1:21:33 	HD 
EMEA 	Dheeraj Tripathi 	0 	13 	5 	13 	0:06:46 	7:21:00 	0:35:38 	0:29:41 	0:26:24 	8:59:29 	0:24:00 	0:11:38 	
EMEA 	Dipanshu Sharma 	2 	10 	1 	12 	0:17:29 	6:13:02 	1:47:52 	0:00:02 	0:41:05 	8:59:30 	0:23:00 	1:24:52 	
EMEA 	Grace Boussi 	3 	9 	2 	12 	0:09:53 	6:09:00 	1:04:49 		1:35:53 	8:59:35 		1:04:49 	
EMEA 	Ismael Zakaria 	6 	8 	2 	14 	0:13:52 	5:30:48 	2:12:27 	0:02:11 	1:00:03 	8:59:21 	1:05:00 	1:07:27 	
EMEA 	Levente Szabo 	9 	10 	3 	19 	0:58:43 	4:22:19 	2:05:13 	0:11:05 	1:21:56 	8:59:16 	0:07:00 	1:58:13 	
EMEA 	Rosette Modiri 	2 	17 	1 	19 	0:02:22 	6:55:16 	1:07:57 	0:02:38 	0:51:07 	8:59:20 	0:03:00 	1:04:57 	
														
US 	Arjun Hurry 	7 	2 		9 	0:09:14 	6:25:33 	1:11:31 		1:12:47 	8:59:05 		1:11:31 	
US 	Md Modassir Hassan 	6 	11 		17 	0:32:36 	5:29:03 	1:29:04 		1:31:32 	9:02:15 	0:23:00 	1:06:04 	
US 	Pradeep Verma 		9 		9 	0:04:36 	7:21:57 	1:10:28 		0:18:45 	8:55:46 	0:05:00 	1:05:28 	
US 	Pravesh Singh 	3 	14 	2 	17 	0:09:09 	5:53:17 	0:42:12 		2:17:31 	9:02:09 	0:10:00 	0:32:12 	
	Grand Total 	53 	124 	39 	177 	5:37:43 	85:36:20 	16:52:32 	1:39:04 	13:51:32 	123:37:11 	2:40:00 	14:12:32 	

Regards, 
Ashish Dabral