Subject: Re: EPOS - Call Report - 25th May
From: Pritish Nandi <[email-masked]>
To: saurabh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, deeksha <[email-masked]>
Date: Wed, 26 May 2021 23:09:43 -0700 (MST)

Hi Sir, 

I have already spoken to Denisa about the offline time. She was not sure why she was offline. Seems that when she tried going available she made herself on Offline without rializing this. 

She would be careful to check agin if she is available or not on talkdesk. 

Regards, 
Pritish 

From: "saurabh" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Wednesday, May 26, 2021 10:33:32 PM 
Subject: Re: EPOS - Call Report - 25th May 

Why did you not highlight the offline time of Denisa in this report 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Ashish Dabral <[email-masked]> 
Sent: 26 May 2021 6:24 PM 
To: Saurabh Dadu <[email-masked]> 
Cc: Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]> 
Subject: EPOS - Call Report - 25th May 
Hello Sir, 

Please find the attached EPOS call report. 

	Shift 	Agents 	inbound 	outbound 	Grand Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
	APAC 	Anupam Tiwari 	2 	4 	6 	0:05:57 	6:40:35 	0:00:54 	0:40:43 	1:31:24 	8:59:33 	0:27:00 	
	APAC 	Jessica Chen 	0 	1 	1 	0:03:06 	2:12:22 	0:00:05 		0:05:42 	2:21:15 		0:00:05 
	APAC 	Marika Fujita 	2 	1 	3 	0:02:00 	7:16:10 	1:03:20 	0:01:54 	0:36:05 	8:59:29 	0:11:00 	0:52:20 
													0:00:00 
	EMEA 	Antonio Iunco 	4 	5 	9 	0:34:36 	5:28:10 	0:59:09 	0:00:18 	1:57:26 	8:59:39 		0:59:09 
	EMEA 	Denisa Magda 	4 	3 	7 	0:20:00 	5:46:00 	0:30:58 	2:01:42 	0:21:00 	8:59:40 		0:30:58 
	EMEA 	Dheeraj Tripathi 	1 	20 	21 	0:26:28 	6:34:48 	0:32:09 	0:18:53 	1:06:51 	8:59:09 	0:20:00 	0:12:09 
	EMEA 	Dipanshu Sharma 	9 	11 	20 	1:04:53 	3:51:36 	1:30:33 		2:32:13 	8:59:15 		1:30:33 
	EMEA 	Ismael Zakaria 	8 	8 	16 	0:36:01 	4:45:28 	0:53:06 	1:45:09 	0:59:39 	8:59:23 	0:57:00 	
	EMEA 	Levente Szab 	9 	3 	12 	0:41:58 	6:22:00 	0:58:01 	0:05:02 	0:52:24 	8:59:25 		0:58:01 
	EMEA 	Rosette Modiri 	8 	10 	18 	0:24:28 	4:51:23 	1:45:22 	0:01:04 	1:57:08 	8:59:25 	0:21:00 	1:24:22 
	EMEA 	Sebastian Constantin Coldea 	12 	9 	21 	0:47:01 	4:37:44 	0:57:51 	0:04:23 	2:32:10 	8:59:09 		0:57:51 
													0:00:00 
	US 	Arjun Hurry 	1 	1 	2 	0:03:13 	6:18:15 	1:50:45 	0:06:26 	0:40:02 	8:58:41 	0:52:00 	0:58:45 
	US 	Md Modassir Hassan 	1 	10 	11 	0:48:23 	5:50:18 	0:58:03 	0:00:57 	1:22:28 	9:00:09 	0:14:00 	0:44:03 
	US 	Pradeep Verma 	2 	11 	13 	0:15:58 	5:56:22 	1:55:08 	0:01:01 	0:51:17 	8:59:46 	0:24:00 	1:31:08 
	US 	Pravesh Singh 	1 	6 	7 	0:16:31 	5:41:10 	1:34:15 	0:04:41 	1:11:18 	8:47:55 	0:20:00 	1:14:15 
		Grand Total 	64 	103 	167 	6:30:33 	82:12:21 	15:29:39 	5:12:13 	18:37:07 	128:01:53 	4:06:00 	11:53:39 

Regards, 
Ashish Dabral