Subject: Re: EPOS - Call Report - 25th May
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 26 May 2021 17:03:32 +0000

Why did you not highlight the offline time of Denisa in this report

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ashish Dabral <[email-masked]>
Sent: 26 May 2021 6:24 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: EPOS - Call Report - 25th May

Hello Sir,

Please find the attached EPOS call report.

Shift   Agents  inbound outbound        Grand Total     After Call Work Available       Away    Offline On a Call       Grand Total     On Chat time    Away time after chat
APAC    Anupam Tiwari   2       4       6       0:05:57 6:40:35 0:00:54 0:40:43 1:31:24 8:59:33 0:27:00
APAC    Jessica Chen    0       1       1       0:03:06 2:12:22 0:00:05         0:05:42 2:21:15         0:00:05
APAC    Marika Fujita   2       1       3       0:02:00 7:16:10 1:03:20 0:01:54 0:36:05 8:59:29 0:11:00 0:52:20
                                                                0:00:00
EMEA    Antonio Iunco   4       5       9       0:34:36 5:28:10 0:59:09 0:00:18 1:57:26 8:59:39         0:59:09
EMEA    Denisa Magda    4       3       7       0:20:00 5:46:00 0:30:58 2:01:42 0:21:00 8:59:40         0:30:58
EMEA    Dheeraj Tripathi        1       20      21      0:26:28 6:34:48 0:32:09 0:18:53 1:06:51 8:59:09 0:20:00 0:12:09
EMEA    Dipanshu Sharma         9       11      20      1:04:53 3:51:36 1:30:33         2:32:13 8:59:15         1:30:33
EMEA    Ismael Zakaria  8       8       16      0:36:01 4:45:28 0:53:06 1:45:09 0:59:39 8:59:23 0:57:00
EMEA    Levente Szab    9       3       12      0:41:58 6:22:00 0:58:01 0:05:02 0:52:24 8:59:25         0:58:01
EMEA    Rosette Modiri  8       10      18      0:24:28 4:51:23 1:45:22 0:01:04 1:57:08 8:59:25 0:21:00 1:24:22
EMEA    Sebastian Constantin Coldea     12      9       21      0:47:01 4:37:44 0:57:51 0:04:23 2:32:10 8:59:09         0:57:51
                                                                0:00:00
US      Arjun Hurry     1       1       2       0:03:13 6:18:15 1:50:45 0:06:26 0:40:02 8:58:41 0:52:00 0:58:45
US      Md Modassir Hassan      1       10      11      0:48:23 5:50:18 0:58:03 0:00:57 1:22:28 9:00:09 0:14:00 0:44:03
US      Pradeep Verma   2       11      13      0:15:58 5:56:22 1:55:08 0:01:01 0:51:17 8:59:46 0:24:00 1:31:08
US      Pravesh Singh   1       6       7       0:16:31 5:41:10 1:34:15 0:04:41 1:11:18 8:47:55 0:20:00 1:14:15
        Grand Total     64      103     167     6:30:33 82:12:21        15:29:39        5:12:13 18:37:07        128:01:53       4:06:00 11:53:39

Regards,
Ashish Dabral