Subject: Work Performance and Communication - Warning
From: Pritish Nandi <[email-masked]>
To: Md Modassir Hassan <[email-masked]>
Cc: deeksha <[email-masked]>, saurabh <[email-masked]>, ashish dabral <[email-masked]>
Date: Mon, 24 May 2021 23:36:52 -0700 (MST)

Hi Modassir, 

This email is to warn you on the performance we are receiving from you and also to advise you to have proper communication with your colleagues/supervisor. 

We have observed many tickets were callbacks are not being done to customers despite advising regularly that the callbacks needs to be done on all cases where numbers are available or we should 
ask for phone number if it is not. 

141038 - Ongoing ticket since April 6 and the ticket was created via call. Not a single callback done till now. 
146170 - On going ticket since April 29. No callback attempted or asked for phone number 
148516 - On going ticket since May 10. No callback attempted or asked for phone number. 
147421 - On going ticket since May 5. Callback attempted as the customer was non responsive. 

Addition to that you do not respond well on teams or email communication. 

Also, when communicating with your supervisor or colleagues we have seen you become aggressive and rude which is not acceptable at all. 

We want you to immediately rectify the issues highlighted and adopt a more pleasant attitude/behavior working with us so that we can all work mutually. 

Failing to this would lead to referred to HR and initiate further process as per the company policy. 

Please do get back to me if you need further clarification on the same. 

Regards, 
Pritish Nandi