Subject: RE: Phone test - 24th May
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Deeksha Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Mon, 24 May 2021 20:28:41 +0000

Thank you Saurabh,

Best regards​​
Sara Aknooni
Team Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

From: Saurabh Dadu <[email-masked]>
Sent: Monday, May 24, 2021 7:40 PM
To: Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Cc: Heta Nyrhinen (HNYR) <[email-masked]>; Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: Re: Phone test - 24th May

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Done!

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 24 May 2021 3:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Phone test - 24th May

Hi Saurabh,

Thank you for following up on it.

Today is holiday in Denmark, I appreciate if you could fix the No IVR issue for those 2 numbers, else I will fix it tomorrow.

Thank you!

Best regards​​

Sara Aknooni
Team Manager

Global Support and Service
+45 4470 0124

+45 7131  4960

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 24, 2021 9:16 AM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Josephine Veena Dorairaj (JVDO) <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Phone test - 24th May

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Ashish, Josephine,

I pointed last week the problem and solution for No IVR issue, please let me know if you still need help with it? If you want, we can do it on your behalf.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 24 May 2021 12:27 PM
To: Josephine Veena Dorairaj, JVDO <[email-masked]<mailto:[email-masked]>>
Cc: Sara Aknooni, SRAK <[email-masked]<mailto:[email-masked]>>; hnyr <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Deeksha Dadu <[email-masked]<mailto:[email-masked]>>; Pritish Nandi (LSM) <[email-masked]<mailto:[email-masked]>>
Subject: Phone test - 24th May

Hi Josephine,

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference.

Date

Country

Voxbone-Enterprise

Inbound

Voxbone-Gaming

Inbound2

Zendesk Enterprise

Inbound3

Zendesk Gaming

Inbound4

LSM

Inbound5

24-May-21

Hong Kong

x

x

852 3001 6536

Working fine

852 3001  6642

Working fine

x

24-May-21

Singapore

x

x

65 31292375

Working fine

65 3138 5463

Working fine

x

24-May-21

Australia

x

x

61744103360

Working fine

61 8 6336 9954

Working fine

x

24-May-21

Japan

x

x

81 50 3196 4467

Working fine

81 50 3155 5631

Working fine

x

24-May-21

United States

1-800-895-7412

Working fine

x

1 801 999 0966

Working fine

1 631 533 9810

No IVR

x

24-May-21

Canada

18008957412

Working fine

x

1 450 823 0862

Working fine

1 450 231 2095

No IVR

x

24-May-21

Germany

49 3030808045

Working fine

x

49 32211 077441

Working fine

49 5130 962 8090

Working fine

x

24-May-21

France

33 170610386

Working fine

x

33 177513242

Working fine

33 1 76 27 66 61

Working fine

x

24-May-21

United Kingdom

44 2035144072

Working fine

x

441495 367607

Working fine

44 7723 494761

Working fine

x

24-May-21

Denmark

45 89882841

Working fine

x

4578759601

Working fine

45 7071 6469

Working fine

x

24-May-21

Netherlands

31 208080956

Working fine

31208080693

Working fine

x

x

x

24-May-21

Sweden

46 844680895

Working fine

x

x

x

x

24-May-21

Spain

34 911238085

Working fine

x

x

x

x

24-May-21

Italy

390694800646

Working fine

x

x

x

x

24-May-21

Poland

48222922415

Working fine

x

x

x

x

24-May-21

Finland

358 942450352

Working fine

x

x

x

x

24-May-21

Switzerland

41 315281132

Working fine

x

x

x

x

24-May-21

Norway

47 23961052

Working fine

x

x

x

x

24-May-21

Hungary

36 14088056

Working fine

x

x

x

x

24-May-21

Iceland

353 15262572

Working fine

x

x

x

x

24-May-21

Austria

43 720880857

Working fine

x

43 14350058

Not working

x

x

24-May-21

Brazil

55 1143807556

Not working

x

x

x

x

24-May-21

Belgium

32 28080784

Working fine

3225880922

Working fine

x

x

x

24-May-21

Ireland

353 15262572

Working fine

x

x

x

x

24-May-21

Mexico

52 5553502401

Working fine

x

x

x

x

24-May-21

Russian Federation

x

x

x

x

7 (499) 6091347

Did not test

24-May-21

India

x

x

x

x

911204184843

Did not test

24-May-21

China

x

x

x

x

862160314519

Did not test

24-May-21

UAE

97145081607

Did not test

24-May-21

Middle East

966115202998

Did not test

24-May-21

UK

44 2039664949

Working fine

Regards,
Ashish Dabral