Subject: Re: EPOS - Call Report - 21st May
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 24 May 2021 00:43:38 -0700 (MST)

Thank you, Ashish, 

Just FYI- Agents are online on calls and chat at the same time. They go away when in calls. So please add their chat time as well. Also, they go on breaks in Away. 

I will share this data with Team. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, May 24, 2021 1:06:47 PM 
Subject: EPOS - Call Report - 21st May 

Hello Sir, 

Please find the attached EPOS call report. 

Shift 	Agents 	inbound 	outbound 	Grand Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 
APAC 	Anupam Tiwari 	5 	4 	9 	0:06:03 	6:54:58 	1:20:12 	0:00:02 	0:38:23 	8:59:38 
APAC 	Jessica Chen 		1 	1 	0:00:25 	2:07:47 	0:00:04 	0:00:01 	0:00:16 	2:08:33 
APAC 	Marika Fujita 	5 	3 	8 	0:02:04 	7:04:58 	1:18:21 	0:05:30 	0:28:34 	8:59:27 
										
EMEA 	Antonio Iunco 	1 	5 	6 	1:48:31 	5:10:46 	1:04:53 	0:01:07 	0:54:21 	8:59:38 
EMEA 	Denisa Magda 	7 	5 	12 	1:01:32 	6:09:06 	1:03:10 	0:06:12 	0:39:29 	8:59:29 
EMEA 	Dheeraj Tripathi 		19 	19 	0:13:56 	6:25:34 	1:11:22 	0:32:44 	0:35:37 	8:59:13 
EMEA 	Dipanshu Sharma 	3 	15 	18 	1:08:36 	4:12:14 	2:47:01 	0:00:02 	0:51:25 	8:59:18 
EMEA 	Grace Boussi 	6 	9 	15 	0:21:18 	4:16:20 	2:58:19 	0:08:17 	1:15:06 	8:59:20 
EMEA 	Ismael Zakaria 	3 	7 	10 	1:06:29 	3:16:29 	2:21:08 	0:40:22 	1:35:03 	8:59:31 
EMEA 	Levente Szab 	3 	9 	12 	0:10:50 	7:13:25 	1:00:37 	0:07:33 	0:27:02 	8:59:27 
EMEA 	Rosette Modiri 	5 	10 	15 	0:08:29 	3:34:41 	3:20:31 	0:00:59 	1:54:42 	8:59:22 
EMEA 	Sebastian Constantin Coldea 	7 	5 	12 	0:52:19 	4:55:23 	1:09:50 	0:00:27 	2:01:30 	8:59:29 
										
US 	Arjun Hurry 	4 	5 	9 	0:08:43 	6:23:24 	1:39:43 	0:00:00 	0:46:20 	8:58:10 
US 	Md Modassir Hassan 	5 	3 	8 	0:14:08 	7:23:51 	0:49:21 	0:00:00 	0:29:50 	8:57:10 
US 	Pradeep Verma 	1 	9 	10 	0:12:49 	6:42:59 	1:44:33 	0:00:00 	0:18:45 	8:59:06 
US 	Pravesh Singh 	8 	16 	24 	0:15:55 	6:28:18 	0:26:46 	0:00:00 	1:47:22 	8:58:21 
	Grand Total 	63 	125 	188 	7:52:07 	16:20:13 	0:15:51 	1:43:16 	14:43:45 	16:55:12 

Regards, 
Ashish Dabral