Subject: Re: Phone test - 24th May
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 24 May 2021 00:38:51 -0700 (MST)

Dear Sir, 

Josephine is not available today as today is a public holiday in Denmark and Germany. I will check with her tomorrow. 

Regards, 
Ashish Dabral 

From: "saurabh" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]> 
Cc: "hnyr" <[email-masked]>, "Deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Monday, May 24, 2021 12:46:09 PM 
Subject: Re: Phone test - 24th May 

Dear Ashish, Josephine, 

I pointed last week the problem and solution for No IVR issue, please let me know if you still need help with it? If you want, we can do it on your behalf. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Ashish Dabral <[email-masked]> 
Sent: 24 May 2021 12:27 PM 
To: Josephine Veena Dorairaj, JVDO <[email-masked]> 
Cc: Sara Aknooni, SRAK <[email-masked]>; hnyr <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]> 
Subject: Phone test - 24th May 
Hi Josephine, 

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference. 

	Date 	Country 	Voxbone-Enterprise 	Inbound 	Voxbone-Gaming 	Inbound2 	Zendesk Enterprise 	Inbound3 	Zendesk Gaming 	Inbound4 	LSM 	Inbound5 
	24-May-21 	Hong Kong 	x 		x 		852 3001 6536 	Working fine 	852 3001 6642 	Working fine 	x 	
	24-May-21 	Singapore 	x 		x 		65 31292375 	Working fine 	65 3138 5463 	Working fine 	x 	
	24-May-21 	Australia 	x 		x 		61744103360 	Working fine 	61 8 6336 9954 	Working fine 	x 	
	24-May-21 	Japan 	x 		x 		81 50 3196 4467 	Working fine 	81 50 3155 5631 	Working fine 	x 	
	24-May-21 	United States 	1-800-895-7412 	Working fine 	x 		1 801 999 0966 	Working fine 	1 631 533 9810 	No IVR 	x 	
	24-May-21 	Canada 	18008957412 	Working fine 	x 		1 450 823 0862 	Working fine 	1 450 231 2095 	No IVR 	x 	
	24-May-21 	Germany 	49 3030808045 	Working fine 	x 		49 32211 077441 	Working fine 	49 5130 962 8090 	Working fine 	x 	
	24-May-21 	France 	33 170610386 	Working fine 	x 		33 177513242 	Working fine 	33 1 76 27 66 61 	Working fine 	x 	
	24-May-21 	United Kingdom 	44 2035144072 	Working fine 	x 		441495 367607 	Working fine 	44 7723 494761 	Working fine 	x 	
	24-May-21 	Denmark 	45 89882841 	Working fine 	x 		4578759601 	Working fine 	45 7071 6469 	Working fine 	x 	
	24-May-21 	Netherlands 	31 208080956 	Working fine 	31208080693 	Working fine 	x 		x 		x 	
	24-May-21 	Sweden 	46 844680895 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Spain 	34 911238085 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Italy 	390694800646 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Poland 	48222922415 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Finland 	358 942450352 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Switzerland 	41 315281132 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Norway 	47 23961052 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Hungary 	36 14088056 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Iceland 	353 15262572 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Austria 	43 720880857 	Working fine 	x 		43 14350058 	Not working 	x 		x 	
	24-May-21 	Brazil 	55 1143807556 	Not working 	x 		x 		x 		x 	
	24-May-21 	Belgium 	32 28080784 	Working fine 	3225880922 	Working fine 	x 		x 		x 	
	24-May-21 	Ireland 	353 15262572 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Mexico 	52 5553502401 	Working fine 	x 		x 		x 		x 	
	24-May-21 	Russian Federation 	x 		x 		x 		x 		7 (499) 6091347 	Did not test 
	24-May-21 	India 	x 		x 		x 		x 		911204184843 	Did not test 
	24-May-21 	China 	x 		x 		x 		x 		862160314519 	Did not test 
	24-May-21 	UAE 									97145081607 	Did not test 
	24-May-21 	Middle East 									966115202998 	Did not test 
	24-May-21 	UK 	44 2039664949 	Working fine 								

Regards, 
Ashish Dabral