Subject: Re: Phone test - 21st May
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj, JVDO" <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, hnyr <[email-masked]>, Deeksha Dadu <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Fri, 21 May 2021 09:43:22 +0000

Hi Ashish, Josephine,

The reason for No IVR on US and CA gaming numbers is that these calls are still LANDING into Zendesk, from there they are being forwarded to Talkdesk Temp Number.

The Talkdesk Temp numbers are not assigned to Studio, which means these calls are going directly to assigned agent group.

Solution: Assign these numbers to Studio

+1 463-218-6333
+1 252-364-3670

Also check with Zendesk and Talkdesk the status of Porting.

If you want us to add these numbers to Studio, let us know we can do it.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Ashish Dabral <[email-masked]>
Sent: 21 May 2021 12:40 PM
To: Josephine Veena Dorairaj, JVDO <[email-masked]>
Cc: Sara Aknooni, SRAK <[email-masked]>; hnyr <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>
Subject: Phone test - 21st May

Hi Josephine,

We have tested the inbound phone lines and found that in few numbers there is NO IVR. PFB the details for your reference.

Date    Country Voxbone-Enterprise      Inbound Voxbone-Gaming  Inbound2        Zendesk Enterprise      Inbound3        Zendesk Gaming  Inbound4        LSM     Inbound5
21-May-21       Hong Kong       x               x               852 3001 6536   Working fine    852 3001  6642  Working fine    x
21-May-21       Singapore       x               x               65 31292375     Working fine    65 3138 5463    Working fine    x
21-May-21       Australia       x               x               61744103360     Not Working     61 8 6336 9954  Working fine    x
21-May-21       Japan   x               x               81 50 3196 4467 Working fine    81 50 3155 5631 Working fine    x
21-May-21       United States   1-800-895-7412  Working fine    x               1 801 999 0966  Working fine    1 631 533 9810  No IVR  x
21-May-21       Canada  18008957412     Working fine    x               1 450 823 0862  Working fine    1 450 231 2095  No IVR  x
21-May-21       Germany 49 3030808045   Working fine    x               49 32211 077441         Working fine    49 5130 962 8090        Working fine    x
21-May-21       France  33 170610386    Working fine    x               33 177513242    Working fine    33 1 76 27 66 61        Working fine    x
21-May-21       United Kingdom  44 2035144072   Working fine    x               441495 367607   Working fine    44 7723 494761  Working fine    x
21-May-21       Denmark 45 89882841     Working fine    x               4578759601      Working fine    45 7071 6469    Working fine    x
21-May-21       Netherlands     31 208080956    Working fine    31208080693     Working fine    x               x               x
21-May-21       Sweden  46 844680895    Working fine    x               x               x               x
21-May-21       Spain   34 911238085    Working fine    x               x               x               x
21-May-21       Italy   390694800646    Working fine    x               x               x               x
21-May-21       Poland  48222922415     Working fine    x               x               x               x
21-May-21       Finland 358 942450352   Working fine    x               x               x               x
21-May-21       Switzerland     41 315281132    Working fine    x               x               x               x
21-May-21       Norway  47 23961052     Working fine    x               x               x               x
21-May-21       Hungary 36 14088056     Working fine    x               x               x               x
21-May-21       Iceland 353 15262572    Working fine    x               x               x               x
21-May-21       Austria 43 720880857    Working fine    x               43 14350058     Not working     x               x
21-May-21       Brazil  55 1143807556   Not working     x               x               x               x
21-May-21       Belgium 32 28080784     Working fine    3225880922      Working fine    x               x               x
21-May-21       Ireland 353 15262572    Working fine    x               x               x               x
21-May-21       Mexico  52 5553502401   Working fine    x               x               x               x
21-May-21       Russian Federation      x               x               x               x               7 (499) 6091347 Did not test
21-May-21       India   x               x               x               x               911204184843    Did not test
21-May-21       China   x               x               x               x               862160314519    Did not test
21-May-21       UAE                                                                     97145081607     Did not test
21-May-21       Middle East                                                                     966115202998    Did not test
21-May-21       UK      44 2039664949   Working fine

Regards,
Ashish Dabral